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Phone is Useless when the Phone Goes Silent Multiple Times a Week
- Thread starter mss12
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- htc droid eris
Well, I would always consider that. I think I can get a discounted purchase with new 2-year in August. Hmmm.... there you go influencing me again. "Try it, all your friends are doing it".
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I'm telling you I'm hooked on X. I even bought vick's and some glow sticks
Haha. Poor Elmo...
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Nah. Looks like a great phone. But my wife is already calling my time on the Eris (and this site) cheating. A new phone would probably land me at my parents
I think I'll stay put for a while.
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Let's see here; Verizon...."tomorrow"..it's an algorithm or equation or code for sometime in September! My fingers will surely be tired.
So Verizon has their own version of "VALVe time"?
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I signed up here just for this issue. Read over and over about the leaked rom and installed it. Been running it for some time with the same problems, dead silence when making and receiving calls, alarm not working, no ringtone. All seemed to come and go rather randomly. Called tech support today and the lady immediatly said she would send me a refurbished, I opted to stop in my local store and pick up a new phone. Guy tried to talk me out of it but I walked out with a new phone. This is #2, heres to hoping.
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i'm on #2 with the same issues. Apparently, HTC is sending out an update to fix this. I hope so.
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I also have this wonderful little problem that everyone is calling Silent BUg. The day after I installed 2.1 the problem began. I defaulted the phone and everything else but the problem still persists. So luckily for me my phone is part of a business plan through my work.
We called our Rep today and he is going to get a new phone shipped out to me next week. In my opinion this is a very dangerous issue that should be a top priority to verizon. What if someone needed to call 911 and ended up dying because their Eris lost all Audio. Not cool.
We should all band together and file a class action lawsuit against verizon and demand that they provide a fix. The best part about the new phone that I am getting is that it will most likely be a refurb.
This is BULLSH_T!
We called our Rep today and he is going to get a new phone shipped out to me next week. In my opinion this is a very dangerous issue that should be a top priority to verizon. What if someone needed to call 911 and ended up dying because their Eris lost all Audio. Not cool.
We should all band together and file a class action lawsuit against verizon and demand that they provide a fix. The best part about the new phone that I am getting is that it will most likely be a refurb.
This is BULLSH_T!
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Agreed! Received a refurb this week. How Verizon thinks replacing a defective device with another potentially defective device is good customer service is beyond me. I don't care if it's a hardware problem or a software problem, I just need a reliable phone and I don't feel like I have one. Plus this whole process has been very time consuming. And I paid for a new phone, not a refurb.
Once our contract is up we'll be walking away from Verizon. We've had them for probably 10 years but this is really just too much.
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I had 4 Eris' with the silent bug before abandoning it and getting the Incredible... which also has the silent bug. I went to Verizon yesterday and was told they are no longer swapping phones because it doesn't solve the problem - the replacement phone will have the same issue. The Rep told me that an update to fix this should be out within the next 2-3 days. I don't believe that, but that's the party line. I called customer support after that and the CSR read the formal statement to me that said something like HTC, Motorola, and Verizon are working on this issue, no replacement phones go out until the update rolls out. It was dated June 15. She had no info about the status of the update and said the stores would know before her because they get notice so they are prepared to update their stock.
My biggest gripe is that Verizon and HTC know about the problem and the prevalence of it, yet they are STILL SELLING THE PHONES! This has been a problem since 2.1 rolled out. If someone decides to pursue a class action lawsuit for pure dickishness against Verizon and HTC, please call me.
Sent from my ADR6300 using Tapatalk
My biggest gripe is that Verizon and HTC know about the problem and the prevalence of it, yet they are STILL SELLING THE PHONES! This has been a problem since 2.1 rolled out. If someone decides to pursue a class action lawsuit for pure dickishness against Verizon and HTC, please call me.
Sent from my ADR6300 using Tapatalk
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Yup,I am on phone #2, as of a little over a week ago. Guy at the verizon store said the fix was being pushed ota within 3 days as of the 27th. So yesterday get a call and to my dismay nothing on the line, dead silence. Im calling tech support because this is unacceptable!
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Just got off the phone with tech support, they are no longer authorized to give out replacement phones as now they believe every single droid phone is at risk. There is no fix, the guy gave me some corporate response bs. I plainly told the guy I will not deal with this problem any longer and asked what he will do to make it right. I am getting a call in 24 hrs by someone higher on the food chain to see what they will do to remedy this. I love my droid but this is infuriating me to the point I am almost done with it. Way to go verizon!
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That's especially infuriating because I know there are plenty of phones on this forum that have NEVER had the silent call bug, including my replacement phone, Caddyman's phone, OfTheDamned's phone, etc. If Verizon is under the impression that "every phone has this problem," that's because they took people's silent-call-bugged phones, factory reset them, and sent them back out as replacements. Hence, every time they send out a replacement, it has to be replaced again.
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Interesting that Verizon believes all Eris phones are at risk but they leave users with them. As others have said, what happens when someone has to make an emergency call (after complaining to VZW about this issue) and is unable to ?
Of course, VZW can't risk notifying Eris owners "You may not be able to reliably use your phone at random times to place or receive calls. We're working on a software update to resolve this."
Of course, VZW can't risk notifying Eris owners "You may not be able to reliably use your phone at random times to place or receive calls. We're working on a software update to resolve this."
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I have an Eris with OTA update and the silent phone bug (note this is my third Eris). I run Advanced Task Killer and have noted the amount of free memory available affects the phone and silent bug. When I reset the phone (remove battery) I have approx 85m of memory. When it gets to about 27m the phone either locks or doesnt ring. Another note, within two hours after a reset the the free memory drops to about 65m with no phone use. I think the memory bleed might be the problem.
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Just a little update, no one ever called me back yesterday so I called tech support back myself. Once again the person I spoke to had no idea what I was talking about so I informed her to check the bulletins and sure enough there it was so at the least I am educating people to this problem. Well after she "talked" to her supervisor she offered me either a refurbished Eris or a Moto Droid. Im taking a few days to think this over as I didnt get the moto for a reason. She agreed though that not every device is corrupted as she said she was an eris owner and never had a problem with her phone. I expected as much from someone at tech support.
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I have flashed numerous ROM's, currently on KaosFroyo v20, was on v19. I never got the silent bug on v19 and only have had v20 for a few hours, so far so good 
I ALWAYS got the silent bug within 90 minutes of using the camera on all of the other ROM's, but not on Froyo, I am wondering if there is something in the build that fixes this.
I ALWAYS got the silent bug within 90 minutes of using the camera on all of the other ROM's, but not on Froyo, I am wondering if there is something in the build that fixes this.
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I have flashed numerous ROM's, currently on KaosFroyo v20, was on v19. I never got the silent bug on v19 and only have had v20 for a few hours, so far so good
I ALWAYS got the silent bug within 90 minutes of using the camera on all of the other ROM's, but not on Froyo, I am wondering if there is something in the build that fixes this.
It would be awesome news if they had to upgrade the Eris to 2.2 in order to fix the bug.
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What's the experience so far of users of Cyanogen-based ROMs and the silent-call issue ? I wish I could report my experience since switching to a Cyanogen-based ROM but I've had issues with the camera app requiring a reboot and in my opinion, a reboot re-starts the "timer" in regards to the silent-call bug.
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The silent call bug has happened to me a few times, and it took me a while to realize that resetting the phone was the (temporary) cure.
I just checked my phone call history, and compared it to my camera album. There does not seem to be a connection between them. I use the camera several times a week, but the silent bug has happened weeks apart.
I do remember the phone getting warm and running down the battery much much faster than normal the last time I had the silent bug. I noticed the low battery and was just starting to check to see what had used it up, when a call came in. I answered but could not hear the other party, they called back twice, I called them twice, then finally I rebooted and called them again. I plugged the phone in when the first call arrived and never did get a chance to see what used up the battery.
I just checked my phone call history, and compared it to my camera album. There does not seem to be a connection between them. I use the camera several times a week, but the silent bug has happened weeks apart.
I do remember the phone getting warm and running down the battery much much faster than normal the last time I had the silent bug. I noticed the low battery and was just starting to check to see what had used it up, when a call came in. I answered but could not hear the other party, they called back twice, I called them twice, then finally I rebooted and called them again. I plugged the phone in when the first call arrived and never did get a chance to see what used up the battery.
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