Rogers Update: 911 Fix for Rogers HTC Dream and Magic is Ready

Deleted User · Jan 25, 2010

Has anyone tried to install a new RADIO or a new ROM after updating with the official ROM? I tried a few times to install a new recovery image and a new ROM but was unsuccessful at it.

gnugu · Jan 25, 2010

pir8 said:
Has anyone tried to install a new RADIO or a new ROM after updating with the official ROM? I tried a few times to install a new recovery image and a new ROM but was unsuccessful at it.

Not sure what exactly you are doing, but I have read somewhere that Rogers ROM will replace whatever recovery you have there with their own as soon as you boot to ROM.

If you want custom ROM you may have to do it all at once, i.e. don't boot until you have the whole new custom ROM in place.

With that said, I have not tried it, so don't blame me if you brick

dotster · Jan 25, 2010

pir8 said:
Has anyone tried to install a new RADIO or a new ROM after updating with the official ROM? I tried a few times to install a new recovery image and a new ROM but was unsuccessful at it.

Yes... and no dice. This update doesn't work with any of the old methods.

I think the only way we'll be able to install a new ROM is if someone were to make a .NBH file like Rogers/HTC did, and force it to fastboot with it on the SD card.

gnugu · Jan 25, 2010

dotster said:
Yes... and no dice. This update doesn't work with any of the old methods.

I think the only way we'll be able to install a new ROM is if someone were to make a .NBH file like Rogers/HTC did, and force it to fastboot with it on the SD card.

Can you explain what you have done and what were the results?

vikingisson · Jan 25, 2010

There's a link around here that shows where to download 2 zips of the official update that can be applied via SD card (good for non XP users or don't want to change your USB driver). But that doesn't help you root afterward. If you've already updated then you're likely out of luck with getting root back for a while. Best for rooters is to stay on 1.6 and then get your data reset.

gnugu · Jan 25, 2010

vikingisson said:
There's a link around here that shows where to download 2 zips of the official update that can be applied via SD card (good for non XP users or don't want to change your USB driver). But that doesn't help you root afterward. If you've already updated then you're likely out of luck with getting root back for a while. Best for rooters is to stay on 1.6 and then get your data reset.

I don't want to encourage this and I take no responsibility if anybody bricks, but here is what I would do:

I would follow this xda-developers - View Single Post - Rogers, heres your real root with only one difference, I would put all three files on SD card beforehand and once I start I would NOT boot to Rogers ROM again.
So I would root, replace recovery and replace ROM all in one shot.

I can't confirm if this would work, since I'm not willing to apply Rogers "update".

dotster · Jan 25, 2010

gnugu said:
I don't want to encourage this and I take no responsibility if anybody bricks, but here is what I would do:

I would follow this xda-developers - View Single Post - Rogers, heres your real root with only one difference, I would put all three files on SD card beforehand and once I start I would NOT boot to Rogers ROM again.
So I would root, replace recovery and replace ROM all in one shot.

I can't confirm if this would work, since I'm not willing to apply Rogers "update".

Unfortunately that won't work. Any remote fastboot commands get denied.

With the previous OS (and I'm speaking mostly for the Dream, at the moment, because I was able to root a Magic w/o any troubles.) you needed to install that Flash Recovery app and it would work. (Step 3 of that post you linked to.) It was a KEY step.

I installed it and the recovery flash app didn't work.

However I haggled Rogers into giving me the Magic upgrade even though I wasn't eligible for it. (I threatened to cancel, which btw, I was sooooo ready to do).

I'll have to stay on their backs to make sure it gets delivered to me once they have stock but once I have a backup phone, I'm going to mess around more with this current one. I'm sure someone at xda will beat me to it though!

gnugu · Jan 25, 2010

dotster said:
Unfortunately that won't work. Any remote fastboot commands get denied.

With the previous OS (and I'm speaking mostly for the Dream, at the moment, because I was able to root a Magic w/o any troubles.) you needed to install that Flash Recovery app and it would work. (Step 3 of that post you linked to.) It was a KEY step.

I installed it and the recovery flash app didn't work.

However I haggled Rogers into giving me the Magic upgrade even though I wasn't eligible for it. (I threatened to cancel, which btw, I was sooooo ready to do).

I'll have to stay on their backs to make sure it gets delivered to me once they have stock but once I have a backup phone, I'm going to mess around more with this current one. I'm sure someone at xda will beat me to it though!

Thanks. That's good to know.

Kesstral · Jan 25, 2010

Took me 3 calls and 3 different reps at Rogers this morning just to finally hear about the data being turned off on a recorded hold message. None of the reps knew what was going on.

Thankfully I've gotten up to speed with the issue from the forums here (not surprisingly more helpful then customer server) as I am at work at can't wait on hold for who-knows-how-long for tech support.

My question is does anyone know of an app I can download to my computer to back up my phone (apps, sms, etc) since I can't access the Android Market with my data turned off?

tyrellcorp · Jan 25, 2010

Got the "update" so I could use my data connection. Feels more like a downgrade than an upgrade. I was running a smooth cyanogen mod (~1.6), had to unroot, reinstall Rogers' original rom, update it with HTC Sync (that's a whole other nightmare), call up Rogers to reactivate the data connection, reinstall apps (about half of which won't work with 1.5). Ugh. What a messy way to do business.

While on the phone with Rogers, I asked about the Dream->Magic free update that was all over the web these past weeks. Apparently they suspended the promotion, no one I spoke to could give me an answer to whether they'd honor it or not. The expiration date on the promotion was tomorrow (Jan 26 2010) so I *was* calling them in time.... every rep I spoke to was giving me a different answer, but no one wanted to provide an answer in writing.

Been a Rogers' customer for more than 10 years, this is the worst experience I've ever had with them.

So much for the whole open software thing, if you don't use Rogers-approved os, you're banned from their network.

mjschmidt · Jan 25, 2010

Kesstral said:
Took me 3 calls and 3 different reps at Rogers this morning just to finally hear about the data being turned off on a recorded hold message. None of the reps knew what was going on.

Thankfully I've gotten up to speed with the issue from the forums here (not surprisingly more helpful then customer server) as I am at work at can't wait on hold for who-knows-how-long for tech support.

My question is does anyone know of an app I can download to my computer to back up my phone (apps, sms, etc) since I can't access the Android Market with my data turned off?

As far as i know there is not yet a way to do this (unless possibly with a rooted phone). You will have to access the marketplace via WiFi and download G-backup or Astro File Manager.

Kesstral · Jan 25, 2010

mjschmidt said:
As far as i know there is not yet a way to do this (unless possibly with a rooted phone). You will have to access the marketplace via WiFi and download G-backup or Astro File Manager.

Thanks, kinda forgot about wifi in that regard. Not looking forward to doing this update at home though. If it doesn't work I will not have a phone at all (to call for tech support).

Thankfully I do have an old XP notebook lying around. I tried the sync application from Rogers quite a while back before realizing it was going to choke on my Windows 7 system.

gnugu · Jan 25, 2010

tyrellcorp said:
So much for the whole open software thing, if you don't use Rogers-approved os, you're banned from their network.

Not quite. See this http://androidforums.com/293818-post224.html.

Applies for Rogers as well, just don't select HTC support if you don't want to wait for hours. People report that they selected iPhone support and had it done in minutes!

My data is still on

.

tyrellcorp · Jan 25, 2010

Liz from "Rogers' Office of the President" made it very clear that non-Rogers roms would not be able to access the Rogers network. I tried explaining that the 911 bug didn't apply to my phone but she would hear nothing of it, preferring to give be canned responses.
The lesson here is Lie and tell them you have an iPhone, people have been having success with that.

mjschmidt · Jan 25, 2010

tyrellcorp said:
Liz from "Rogers' Office of the President" made it very clear that non-Rogers roms would not be able to access the Rogers network. I tried explaining that the 911 bug didn't apply to my phone but she would hear nothing of it, preferring to give be canned responses.
The lesson here is Lie and tell them you have an iPhone, people have been having success with that.

So, what you're all really saying is that, for once, the ignorance of Rogers' CSRs is actually working in our favour? ;-)

Akkuzo · Jan 25, 2010

Hey rooters...
I don't know how rogers is actually checking your phone's build, but if their actually going into your phone and pulling your build info then read this:
Android 3.1 On HTC Phandroid Phone! | Android Phone Fans

No idea if it would work but can't hurt to try inputting the data for the new builds.

sconnelly · Jan 25, 2010

I am downloading this update from Rogers now. The download is so SLOW - Rogers can't build a server that can handle customer traffic? Going on 1 hour and still another hour to go!!

I don't even know what else this update fixes... it may only be the 911 service (which I am not that concerned about). So why am I bothering with disrupting all the work I've done with configuration and what not?

BECAUSE Rogers disabled my DATA... I lost access to my wireless data plan just when it was very important to me for accessing my work email!
CLUELESS IDIOTS for not even bothering to inform me that this would happen!! I am so annoyed about this!! :mad:

gnugu · Jan 25, 2010

Rogers is roaring its ugly head again!

Just got SMS. It's in French, but what I can see the history is about to repeat itself?

Anybody got it again???

gnugu · Jan 25, 2010

gnugu said:
Rogers is roaring its ugly head again!

Just got SMS. It's in French, but what I can see the history is about to repeat itself?

Anybody got it again???

Just got an English one.

They are saying (after second re-read) that I have been disconnected yesterday.

I guess, they don't know that I have been connected back.

Valsung · Jan 25, 2010

Windows 7 64bit user here,

As we all know Rogers initiated the data cut-off without having any real support or plan for anyone not using old Windows versions or any real Win7 x64 HTC sync support. As we also know, they will send you an SD card through snailmail (I requested mine the first morning they were made available afaik and I have yet to receive it) which you can use to update the OS and re-enable data usage.

However my question is for anyone who has received the SD card or can offer some insight: Does it include HTC Sense UI?

I should hope it does because I have no other desire to update it if solely for that. I obviously vehemently disagree with having my data cut off (as should anyone in their right mind) but I can manage. I will however be incredibly upset if it will just update the OS (wiping my data at the same time) allowing Rogers to re-enable my data, then cause me to have to wait for some actual Windows 7 support and Sense UI to be released online(once again wiping my phone's data installing that). My Conclusions/predictions being based on the self-SD card update posted earlier in this thread, which does NOT contain SenseUI.

TriC · Jan 25, 2010

Valsung said:
Windows 7 64bit user here,

As we all know Rogers initiated the data cut-off without having any real support or plan for anyone not using old Windows versions or any real Win7 x64 HTC sync support. As we also know, they will send you an SD card through snailmail (I requested mine the first morning they were made available afaik and I have yet to receive it) which you can use to update the OS and re-enable data usage.

However my question is for anyone who has received the SD card or can offer some insight: Does it include HTC Sense UI?

I should hope it does because I have no other desire to update it if solely for that. I obviously vehemently disagree with having my data cut off (as should anyone in their right mind) but I can manage. I will however be incredibly upset if it will just update the OS (wiping my data at the same time) allowing Rogers to re-enable my data, then cause me to have to wait for some actual Windows 7 support and Sense UI to be released online(once again wiping my phone's data installing that). My Conclusions/predictions being based on the self-SD card update posted earlier in this thread, which does NOT contain SenseUI.

The update with no Sense UI is for the Dream the update with Sense UI is for the magic and yes you can update with windows 7 just read back a bit in the forum.

Valsung · Jan 25, 2010

TriC said:
The update with no Sense UI is for the Dream the update with Sense UI is for the magic and yes you can update with windows 7 just read back a bit in the forum.

According to the post, the self SD card manner of updating does not include SenseUI for either Dream or Magic. The drivers for 64 bit windows 7 are not readily/officially available and will cause the HTC Sync install to error. I've heard (from when I attempted to root my phone) that the proper ADB drivers can be obtained from the Vista 64 bit files, however windows update will not allow me to install them. You see, I'm not terribly technologically inclined and nor should I have to be.

vikingisson · Jan 25, 2010

Valsung said:
According to the post, the self SD card manner of updating does not include SenseUI for either Dream or Magic. The drivers for 64 bit windows 7 are not readily/officially available and will cause the HTC Sync install to error. I've heard (from when I attempted to root my phone) that the proper ADB drivers can be obtained from the Vista 64 bit files, however windows update will not allow me to install them.

That's why you should do the SD method. Get it done and get your data access back. You then will have over the air (OTA) update capability and I'll wager that you'll get the next update with Sense on it. whenever that happens.

oh,

You see, I'm not terribly technologically inclined and nor should I have to be.

then stop trying to root the phone. not a good time for that.
:cool:

Valsung · Jan 25, 2010

vikingisson said:
That's why you should do the SD method. Get it done and get your data access back. You then will have over the air (OTA) update capability and I'll wager that you'll get the next update with Sense on it. whenever that happens.

oh, then stop trying to root the phone. not a good time for that.

Good point. I have stopped trying to root

the "nor should I have to be" was meant to pertain to this rogers update, not rooting in general. Sorry for the confusion.

I do however chalk-it-up to trying to do it with win7 64bit as the USB drivers seem to cause trouble in both the SDK and HTC sync, so I couldn't run ADB commands

sconnelly · Jan 25, 2010

Can anyone please explain the technical reason why Rogers cut off our data?

It was bad enough that they did this without first warning us but why?? I am still very ticked off because I lost access to my corporate email for most of the day. The necessary update is STILL 57 minutes remaining and I have been downloading for over 2 hours now!!

Rogers Update: 911 Fix for Rogers HTC Dream and Magic is Ready

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