Shipping date speculation

Deleted User · Jul 13, 2012

zedster said:
If it does it maybe possible to find out your order is shipping before google sends you the e-mail

But even before the shipment confirmation e-mail goes out, we should see the payment hitting our account first, right? I set an alert to notify me when new transactions appear and I still haven't seen anything come through yet.

A.Nonymous · Jul 13, 2012

VeNoMzRevenge said:
My understanding is that a pre-order means that on launch you get one guaranteed and MAYBE get it early. Never a definite or they would have claimed it as such.

To me pre-order means you get it on release day just like the people at brick and mortar stores. I pre-order video games all the time. I get them on my doorstop on the same day the B&M stores start selling them. Are there people who go to Gamestop at 0800 and thus get the game before I do. Sure. But it's on my doorstep when I get home and I get it the same day everyone who goes to the store on release day gets it. That is how a pre-order works. A pre-order doesn't work that you order it. Release date comes around. The B&M stores start selling the game. Two to three days later you get a copy in the mail. That's a pre-order fail.

chimphappyhour · Jul 13, 2012

zedster said:
If anyone has received their google shipping confirmation can you do the following for me
Go to UPS.com and select tracking and then tracking by reference
put in your google play order number, see if the data pulls up.

If it does it maybe possible to find out your order is shipping before google sends you the e-mail

I've got nothing coming up. Also nothing charged to my card either.

Deleted User · Jul 13, 2012

A.Nonymous said:
Google never set a release date. I haven't seen anything yet where Google ever set any sort of release date. They merely shipped to retailers without any release date attached. It's hardly the retailers fault for receiving goods, putting them on the shelf and selling them. All of this could've been avoided if they had just publicly announced a release date before shipping to the retailers.

There have been reports from dozens of people who have gone into various stores, along with a number of blogs/tech sites, stating that the stores were instructed to not sell the merchandise.

Don't you think, if the issue was one of Google not saying anything to anyone, that there'd be more than one store selling them right now?

Come on now. If you deal with suppliers, you don't just receive in goods and throw them on the shelf. This isn't amateur hour - these guys knew full well what they were doing, and took the risk in order to move more units than they'd otherwise sell.

dunjamon · Jul 13, 2012

I think Google have tried to prevent a shortage of stock on the official release date (which I think is supposed to be next week) and have sent out their stock early. Unfortunately (or fortunately depending on where you are) these retailers have decided to start sending out the stock early. I was initially going to pre-order from Google, but then ebuyer were offering free postage so opt'd for them expecting to receive it maybe the week after. I've seen similar issues with games that can be send out weeks before they are officially released due to stock arriving early.

Markg · Jul 13, 2012

I also just thought I'd call TNT as they are responsible for delivering the Nexus in the UK. The lovely lady claimed not to know anything about any big shipments going out soon. I have a feeling she knew exactly what I was talking about but wasn't going to give anything away.

Well I don't think I can make a nuisance of myself any more. That really is it for me today. I'll keep one eye out for info, but I'm pretty sure it'll be Monday.

It's been a lot of fun!

markusoid · Jul 13, 2012

I just checked my credit card account online and found a $227.90 pending charge from "GOOGLE *Google Storage". I pre-ordered from the Play Store and I haven't heard anything from them yet so I don't know what this means.

A.Nonymous · Jul 13, 2012

dunjamon said:
I think Google have tried to prevent a shortage of stock on the official release date (which I think is supposed to be next week) and have sent out their stock early. Unfortunately (or fortunately depending on where you are) these retailers have decided to start sending out the stock early. I was initially going to pre-order from Google, but then ebuyer were offering free postage so opt'd for them expecting to receive it maybe the week after. I've seen similar issues with games that can be send out weeks before they are officially released due to stock arriving early.

I'm no expert on retail, but if your stock sells out on release day isn't that a good thing?

andoird213 · Jul 13, 2012

Markg said:
Apparently Google didn't know that Asus would be selling them to stores (not sure about that one myself)

Again, one of the world's most powerful corporations not knowing? Not being able to control the distribution and sale of their own product? Nope, sorry.

RichardRight · Jul 13, 2012

At 10:30 this morning, I spoke with an Eric from the Google Play store (after an inexcusable 10 minutes on hold). He said my Nexus 7 was ordered June 30 and that June 30 orders are all in pre-processing today. He said my shipping confirmation will come early next week and that I will "definitely" receive the tablet before the end of the week.

Not as good of news as I'd hoped, but not as bad as I'd feared.

andoird213 · Jul 13, 2012

RichardRight said:
At 10:30 this morning, I spoke with an Eric from the Google Play store (after an inexcusable 10 minutes on hold). He said my Nexus 7 was ordered June 30 and that June 30 orders are all in pre-processing today. He said my shipping confirmation will come early next week and that I will "definitely" receive the tablet before the end of the week.

Not as good of news as I'd hoped, but not as bad as I'd feared.

I'd disagree. It's no longer mid-July then, so there goes that promise, and everyone who ordered from anywhere else will have had them long before that.

gflare · Jul 13, 2012

A.Nonymous said:
To me pre-order means you get it on release day just like the people at brick and mortar stores. I pre-order video games all the time. I get them on my doorstop on the same day the B&M stores start selling them. Are there people who go to Gamestop at 0800 and thus get the game before I do. Sure. But it's on my doorstep when I get home and I get it the same day everyone who goes to the store on release day gets it. That is how a pre-order works. A pre-order doesn't work that you order it. Release date comes around. The B&M stores start selling the game. Two to three days later you get a copy in the mail. That's a pre-order fail.

I pre-ordered Diablo 3, got it in the afternoon.... Yet a friend of mine went to Walmart and picked it up during the 'midnight release.'

Happens all the time, I didn't care that he had around a 14hr head-start on me.

At 10:30 this morning, I spoke with an Eric from the Google Play store (after an inexcusable 10 minutes on hold).

inexcusable? Have you called a cable company recently? How about calling a phone company? Heck, I had over a 30min hold when I called apple a few weeks after the original iphone 2G launch.

A.Nonymous · Jul 13, 2012

gflare said:
I pre-ordered Diablo 3, got it in the afternoon.... Yet a friend of mine went to Walmart and picked it up during the 'midnight release.'

Happens all the time, I didn't care that he had around a 14hr head-start on me.

But you got it on release day though. That is how it's supposed to work. I'm to lazy to look up when Diablo 3 came out, but let's say it was street dated as the 15th. So you pre-order it months in advance. The 15th comes around and your friend goes down to the store and buys the game. You receive your copy on the 18th or 19th. To you that's a successful launch? Your friend has the game 3-4 days before you did. You are happy with that?

ssick92 · Jul 13, 2012

A.Nonymous said:
But you got it on release day though. That is how it's supposed to work. I'm to lazy to look up when Diablo 3 came out, but let's say it was street dated as the 15th. So you pre-order it months in advance. The 15th comes around and your friend goes down to the store and buys the game. You receive your copy on the 18th or 19th. To you that's a successful launch? Your friend has the game 3-4 days before you did. You are happy with that?

Well, you preordered to guarantee yourself a copy, he took the risk of it being sold out, and he won.

Preorder doesn't mean you're the first, it just means you are guaranteed a copy of whatever you purchased.

Things don't always work out like you want, that's just how the world is

drbugsmn · Jul 13, 2012

markusoid said:
I just checked my credit card account online and found a $227.90 pending charge from "GOOGLE *Google Storage". I pre-ordered from the Play Store and I haven't heard anything from them yet so I don't know what this means.

What day did you order it?

andoird213 · Jul 13, 2012

"Thank you for your patience...all of our specialists are currently..." yeah you guys know the deal

A.Nonymous · Jul 13, 2012

ssick92 said:
Well, you preordered to guarantee yourself a copy, he took the risk of it being sold out, and he won.

Preorder doesn't mean you're the first, it just means you are guaranteed a copy of whatever you purchased.

Things don't always work out like you want, that's just how the world is

No. Pre-order guarantees you will get a copy on release day. That's how every pre-order I've ever seen works. You are guaranteed that you will get a copy of the game/book/movie/gadget/whatever on release day. That is why you pre-order. You don't pre-order to guarantee that one day, sometime in the future, maybe even a week after release, you get a copy. You pre-order to guarantee that you will get a copy on release day. If there's no guarantee you'll get a copy on release day, why pre-order?

LordBrain515 · Jul 13, 2012

I'm very anxious to get my Nexus 7 tablet as well (pre-ordered doing I/O announcement), but not as crazed as some people in this forum have been (though I appreciate the passion).

If retail stores do release the tablet in mass before pre-orders from Google start arriving, I think Google should compensate us with an additional credit to the Play Store (above the $25 we already are getting). That would ease the pain for me.

Xyro · Jul 13, 2012

It seems to me that the real problem is there is no release date. (Customer service reps have been making assurances that they're being processed/shipped for days now, so that doesn't count).

Release dates, for games in particular, are broken all the time. Even with large sites (in the UK), like Play.com, nearly all games seem to come a day or two in advance. It's not necessarily something google can prevent, even had they given a fixed release date.

The problem, in my opinion, is that the devices appear to be ready yet google have still to make any kind of official announcement. I don't mind having to wait a little, but I wish they had tried to reduce the confusion surrounding the launch.

cammykool said:
says Mr.9.64

I know, right? I used to be over 10 per day but I've slipped recently.

Deleted User · Jul 13, 2012

A.Nonymous said:
I'm no expert on retail, but if your stock sells out on release day isn't that a good thing?

It's good if you have a large stock and it sells out on release day.

It's bad if the reason you sold out is that you fumbled your distribution and you actually have more units available.

Release day is the day where you have the opportunity to capitalize on the most hype, and often the most sales. This is one of the primary reasons why it's extremely common to ship to retailers and restrict the sale date - it's to make sure all of your stock is available to the maximum number of people.

If I have a million units to sell, and I screw up my distribution so that only 100k of them are available on the first day, it's great that I sold out, but 900k of those units are missing the release day hype/rush.

andoird213 · Jul 13, 2012

LordBrain515 said:
If retail stores do release the tablet in mass before pre-orders from Google start arriving, I think Google should compensate us with an additional credit to the Play Store (above the $25 we already are getting). That would ease the pain for me.

Exactly what I was thinking

markusoid · Jul 13, 2012

drbugsmn said:
What day did you order it?

July 5th

andoird213 · Jul 13, 2012

Xyro said:
It seems to me that the real problem is there is no release date. (Customer service reps have been making assurances that they're being processed/shipped for days now, so that doesn't count).

Release dates, for games in particular, are broken all the time. Even with large sites (in the UK), like Play.com, nearly all games seem to come a day or two in advance. It's not necessarily something google can prevent, even had they given a fixed release date.

The problem, in my opinion, is that the devices appear to be ready yet google have still to make any kind of official announcement. I don't mind having to wait a little, but I wish they had tried to reduce the confusion surrounding the launch.

I agree with pretty much everything you just said. If they're ready, why are they not shipping? And if they are not ready, why were the retailers' units ready?

dmckilla77 · Jul 13, 2012

I preordered mine July 4th. Had an authorization charge and the full amount for the tablet pendit on my account by the 6th. Then Monday both pending charges were removed and my google play account went from pending to complete. Funny I figured complete ment they would have shipped it. I also tried to cancel on the 5th because I got an 8gb and decided to switch to a 16 and got an email saying I couldn't cancel because they were moving forward with shipping and stuff yet almost a week later it still hasn't shipped. Talk about bad CS I'm about half tempted to deny the package but don't want to wait 2 weeks for a refund.

zedster · Jul 13, 2012

fatalysis said:
But even before the shipment confirmation e-mail goes out, we should see the payment hitting our account first, right? I set an alert to notify me when new transactions appear and I still haven't seen anything come through yet.

I would assume so

Shipping date speculation

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