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Help S5 to PC Connection Problem

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#51
sorry for all your troubles mate.. i have a small suggestion im not sure if it was mentioned or not.. but is the usb port or pc in general using usb 1.0? not saying it would be the issue but it's what im begginning to wonder after reading all of your attempts to fix..

i dont even know if usb 1.0 would cause an issue like this but its just a guess...

also in regards to someone elses post about not able to tranfer/read files from external sd, it is true only to third party apps, but there is a way to fix that very simply. but the only method im aware of at the moment requires root access to the device.
 
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#52
Zoandroid said:
I bought a USB 3.0 PCIe card for my PC specifically because the S5 has it, just to see if it really was all that much faster as claimed. It IS faster than 2.0 to transfer files from the S5 to a Win7x64 Home OS PC, transferring several GB of files at 1.24 times as fast as USB 2.0. But where USB 3.0 really shines is when I transfer files from that USB drive I mentioned to my PC. It is a WD Passport, and supports USB 3.0. File transfer between them is very impressive. I measured it about 2.24 times as fast as USB 2 speeds transferring a 3.28GB block of files.

I have not run similar tests by wifi, but the results would interest me, so I may do just that, between the S5 and my PC using ES Explorer. I know that a 4.2GB nandroid transfers to my PC by USB 2.0 at 2:22 (minutes) or by USB 3.0 at 1:51 (minutes).
Click to expand...

Those are impressive numbers, I use some trays for SATA backup drives, it maybe worthwhile to getting a USB 3.0 tray and card to play with.. I'm sure it will make external drives more popular. I boot from USB to Linux so it may make that a nice option (more SPEED), gotta love it.. I could use a partition ,, but I swap drives so often it's not practical.
On the lighter side, I was at my neighbors place about 100 feet,, more or less,, and using ES Explorer (WiFi) pulled a 2.1 gig movie to his Tablet in just over 3 minutes. He was streaming through ES Explorer off my PC but wanted to watch it later ..
As far as hooking to a PC with the S5 it's pretty easy, Samsung has Klies with all the drivers.. I personally don't like it, but if you are determined to do that route, may as well use their stuff. I work in a lot of Gov offices and it's nice to walk up to a computer, create a share ( 2 minutes) and be able to move files back and forth without any wires.
I'll have to do some testing on the WiFi time thingie ,,, just for fun
 
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#53
hakit said:
Those are impressive numbers, I use some trays for SATA backup drives, it maybe worthwhile to getting a USB 3.0 tray and card to play with.. I'm sure it will make external drives more popular. I boot from USB to Linux so it may make that a nice option (more SPEED), gotta love it.. I could use a partition ,, but I swap drives so often it's not practical.
On the lighter side, I was at my neighbors place about 100 feet,, more or less,, and using ES Explorer (WiFi) pulled a 2.1 gig movie to his Tablet in just over 3 minutes. He was streaming through ES Explorer off my PC but wanted to watch it later ..
As far as hooking to a PC with the S5 it's pretty easy, Samsung has Klies with all the drivers.. I personally don't like it, but if you are determined to do that route, may as well use their stuff. I work in a lot of Gov offices and it's nice to walk up to a computer, create a share ( 2 minutes) and be able to move files back and forth without any wires.
I'll have to do some testing on the WiFi time thingie ,,, just for fun
Click to expand...

I just tried using ES Explorer over wifi to copy a 2.3GB nandroid folder from my S5 to my Win7 PC. At 4 minutes into the operation the progress was still only at 24%, so I canceled the operation. Not very impressive. I think I'll stick with USB 3. :) As much as I dislike USB in all its quirks, so far it remains my fastest route for S5 to PC file transfers.
 
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#54
Zoandroid said:
I just tried using ES Explorer over wifi to copy a 2.3GB nandroid folder from my S5 to my Win7 PC. At 4 minutes into the operation the progress was still only at 24%, so I canceled the operation. Not very impressive. I think I'll stick with USB 3. :) As much as I dislike USB in all its quirks, so far it remains my fastest route for S5 to PC file transfers.
Click to expand...
I think it depends a lot on your WiFi speed and connect rate. I have Telus Optic and it's pretty fast. I tried copying a file on Shaw Open and it was like watching paint dry. USB 2.0 if fine, I just don't like the wires and the plug on the S5 is a pain , I don't like that door thing, gets in the way. For small to medium Wifi works great. For big, I agree the USB 3.0 is the way to go.
 
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#55
hakit said:
I think it depends a lot on your WiFi speed and connect rate. I have Telus Optic and it's pretty fast. I tried copying a file on Shaw Open and it was like watching paint dry. USB 2.0 if fine, I just don't like the wires and the plug on the S5 is a pain , I don't like that door thing, gets in the way. For small to medium Wifi works great. For big, I agree the USB 3.0 is the way to go.
Click to expand...

I would agree that for smaller file groups WiFi is fine. :)

I'm not a fan of that micro USB 3.0 plug either. The waterproof cover never feels like it is sealing right when I close it, and since I use an Otterbox Defender, it has to be done in a "hole", so to speak. The jack itself gives me even more problems aligning the plug than the micro USB did. It is an annoyance every time I plug it in at night to charge.

Plus, I had just recently bought special micro-USB right angle cables for my S3 I had previously, so I could use it with the charge cable plugged in and not have the cable sticking out at me. Much more comfortable using it in a recliner with the cable turned sideways. But I haven't been able to find a good deal on right angle micro USB 3.0 cables.
 
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#56
I was having trouble connecting my s5 to my Apple computer as well. Today I tried again and noticed a USB symbol show up in the top "ticker" of my phone where the notifications show up.

I dragged my finger down from the top to open the notifications and saw that it said my phone was "connected as a media device".

When I clicked on the notification, it gave me the option to switch to "Camera (PTP)." Once I did that, miraculously, when I opened iPhoto, my photos showed up waiting to be downloaded.

I know that may not solve all your problems, but I hope it helps a little!
 
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#59
Zoandroid said:
I have to think it is an issue within your S5 itself. Have you talked to Verizon about it? Maybe they would replace the S5. I know how frustrating this problem can be. I wish we had a simple solution to fix it for you. Do you know anyone else with an S5? I'd be very interested to see what would happen if they plugged it into your PCs.
Click to expand...

Zoandroid,

I'm not disagreeing with your diagnosis because at this point I'm open to any possibility. However, if the problem is with the S5 why does my friend's S4 also fail on all of my PCs and why does the S5 (and her S4) work on her PC?

I did speak to VZW tech support early on but the only suggestions they had were to try things I had already tried.

Peter
 
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#60
pmokover said:
Zoandroid,

I'm not disagreeing with your diagnosis because at this point I'm open to any possibility. However, if the problem is with the S5 why does my friend's S4 also fail on all of my PCs and why does the S5 (and her S4) work on her PC?

I did speak to VZW tech support early on but the only suggestions they had were to try things I had already tried.

Peter
Click to expand...

Well, if you have multiple Samsung phones that will 'only' not connect to your PCs, but WILL connect to PCs in some other environment, in that case it HAS to be a problem common to all your PCs. Like perhaps some dll file or some application you have commonly installed on all of them, which is blocking the operation of the Samsung driver.

In your case I would completely nuke a hard drive on one of your PCs and rebuild it from scratch. Once you get Windows installed, before installing anything else, install the Samsung driver and see if the S5 connects. It probably will. Then, keep any eye on what other things you install, periodically testing the S5 connection.

You may encounter something common to all of them which interferes with the S5.
 
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#61
pmokover said:
Zoandroid,

I'm not disagreeing with your diagnosis because at this point I'm open to any possibility. However, if the problem is with the S5 why does my friend's S4 also fail on all of my PCs and why does the S5 (and her S4) work on her PC?

I did speak to VZW tech support early on but the only suggestions they had were to try things I had already tried.

Peter
Click to expand...

Do you have Galax SideSync 3.0 installed? I just installed it and now my USB connection is showing the same error you're getting?
 
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#63
DroidFromVA said:
From what I just dug up, the latest Android shipping on new phones apparently has restrictions on SD card access, so you cannot connect the phone via USB and access the SD card storage directly. You'll have to use an app on the phone, Bluetooth file transfer, or sync to one of the micro-USB/USB flash drives using an appropriate app. Those are your choices.
Click to expand...

Just as an update to this, I can transfer files to and from the SD card whilst connected by USB to my computer using Windows 8.1 64bit. Phil
 
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#65
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#69
I am glad you got it figured out. :) And this was a lesson for me as well.

I know very well that when one is troubleshooting a WiFi problem, the very first step is to completely disable whatever encryption/security measures may be in place (since security measures are often the CAUSE of WiFi problems), amd make sure the WiFi connection is solid. Only then work into the encryption/security measures.

I am sorry I did not think to apply that reasoning with your USB connection issue. I should have (and will from now forward) made mention of disabling any possible security measures in place on one's PC when diagnosing such a problem. Windows 'permissions' issues are often the first cause of something not working intuitively. After all, when it comes down to fine detail, WiFi and USB are simply alternate methods of gaining access to files, so troubleshooting either method would employ the same basic steps.
 
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#70
Zoandroid said:
I am glad you got it figured out. :) And this was a lesson for me as well.
Click to expand...

Zoandroid - first, thanks for your ongoing help with this.

We both re-learned the same lesson. I just wasn't thinking about permissions when it came to a USB issue. But, now that I know what the cause was it makes sense.

There is still one remaining aspect of this that is curious to me: the amount of time it still takes for this connection to happen. It can be as much as 20-30 seconds between when the phone is connected to the PC and when the connection is fully established. That's much slower than other USB connections.

Now, on to a Bluetooth issue.

Peter
 
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#73
If you have not tried connecting with 'all' security and/or encryption settings temporarily disabled, I suggest you do that next. It does seem like something is hindering the connection, and I'm betting it is a 'permissions' issue brought on by who knows what setting(s). If it works better by disabling security settings, then the real job begins, of trying to determine which one(s) are to blame. This is why I recommended a completely nuked hard drive and clean Windows install awhile ago. The more things installed, the harder it is to figure out.

Maybe try connecting it having booted in 'Safe Mode, with Networking'? But I honestly don't know if that loads USB drivers. Did I mention I hate USB. ?:D

Edit: - I went and checked, and according to a post in Windows Seven Forums, USB does work in Safe Mode, so you should be able to try this.
 
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#75
pmokover said:
I will try connecting the phone to the PC in Safe Mode and see what happens. Of course, if I disable all permissions while in Normal Mode not even I will be able to access the PC :).

Peter
Click to expand...

Um, you've got my suggestion backwards. I did not suggest you disable permissions. I suggested you disable security settings and encryption. In a sense, that gives 'everyone' permission to access. But you may need to do that to find the problem. If it makes you nervous, unplug your LAN cable (or if only on WiFi, have it forget the WiFi setting temporarily). I think it might be aggressive security measures that have been the problem all along.
 
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