Help Problem with Google Play

Jacksmyname · Feb 21, 2015

Hi all. I have a Galaxy Tab 10.1, running ICS 4.0.4. When I use the Google Play Store app to update existing or download new apps, when I select an app, Play itself freezes and then crashes: Unfortunately Google Play has stopped. I've installed a previous version of the app that works, but when I run it, it updates itself to the current version and I'm back to square one.
So, how the heck do I stop the Play app from updating itself? I have automatic updating turned off in the settings. Thanks for any help.
Jack

jaypeecee · Feb 26, 2015

I have a very similar problem with my Galaxy Tab 10.1, also running Android 4.0.4. I don't have any earlier versions of Play Store so I am running the latest as at 26 Feb 2015. I get the same error message when trying to install new apps - 'Unfortunately, Google Play Store has stopped.' The only option is to tap the OK button. There are no options to report it to Google. So, I cannot install new apps but existing apps do update successfully.

Does anyone have any suggestions?

Marleen · Feb 26, 2015

I have the same problem with the same tablet.
Download PlayStore 5.1.11.apk from Internet (surch it with Google), copie and install it to your tablet and open the PlayStore after installation . You will do this each time (or don't left the PlayStore).
The PlayStore 5.2.13 gives these problems. o_O

jaypeecee · Feb 27, 2015

I just discovered that if I select 'Update All' in Play Store, all is well. But, of course, this is limited to updating multiple apps. If I want to install a new app, I cannot do so.

Jacksmyname · Mar 1, 2015

Thanks for the replies.
You can download earlier versions of the Play Store app at apkmirror.com.
I install v. 5.1.11 over 5.2.13.

Mr. Lucky · Mar 1, 2015

Since the Tab 10.1 is long out of warranty, just root it, install the version that works, then change permissions to read-only so it can't update again. Changing it from a system app to user app would probably accomplish the same thing (but also requires root).

Bill Foreman · Mar 2, 2015

Here's what worked for me: Rotate your tablet from landscape to portrait and then open the app on Google Play Store. When I did this it did not crash. It's a bug and I assume Google will fix it at some point.

Marleen · Mar 2, 2015

Today, the Play Store works fine. Google have fix it.

Help Problem with Google Play

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