Hi, being from over the pond I find it very difficult to understand Verizon's logic or cavalier attitude to it's customers. Phil
I too, found the totalitarian control and total disregard for customer satisfaction offered by both Verizon and AT&T, hard to comprehend and asked the same question in post
#15,
here.
EarlyMon took the time to bring me up to speed about the way things work in the U.S.A. in posts
#21,
here, and
#26,
here.
In a nutshell...
1. Unlike the U.K., which operates on the GSM network only, the U.S.A. has both GSM or CDMA. Depending on who has the better signal in your area, dictates which type of network you are on. See, next item.
2. Unlike the U.K., where each of the network operators must, by government licensing, reach at least 95+% of the population, thus offering, in most cases, at least a choice of 4 or more carriers, in the U.S.A. the coverage is more ad-hoc and one goes for the best carrier in their area. Since Verizon and AT&T are the 2 biggest carriers and cover between them, about two thirds of the population, 200 million+, they get to call the tune.
3. Unlike the U.K., and most of the rest of the world, where unbranded handsets are the norm and Samsung issue unbranded, generic, firmwares for them, you have to go with the minority carrier handset that your carrier uses, as per
#2, above. This means that there is little incentive for carriers to keep modifications and bloatware down as there is no viable, unbranded, alternative. Also, U.S. carriers lock their bootloaders in an attempt at preventing customers from flashing other stock Samsung firmwares, as we can on the worldwide, international, models, without, first, rooting.
4. The U.S. handsets are heavily subsidised, unlike the U.K. phones, and U.S. carriers seek to recoup their costs with revenue generating bloatware and ecosystems that are tied to them.
5. Given the above, Samsung, along with other major phone manufacturers, have to kowtow to the likes of Verizon and AT&T, to do business in the U.S.A. with them. Therefore, they provide separate models for the major U.S. carriers, sometimes with decreased spec's as in the case of AT&T who did not offer Corning Gorilla glass as standard on the Galaxy S4 to keep costs down. So, whilst Samsung supply the handsets and the basic TouchWiz firmware, the likes of Verizon and AT&T, take that firmware and heavily modify it to suit their needs and then bypass Samsung and issue it directly to their customers. They also get to decide whether or not to issue a bugfix update.
How does that work out in practice... you tell me. Samsung issued nearly 100 seperate Lollipop firmwares worldwide without a murmur, see,
here, before Verizon launched their own version of Lollipop on the 2nd February and all hell broke lose on this and other forums.
The attitude seems to be...
Hobson's choice, we're the best for coverage in your area and you got a cheap phone... deal with it!
EarlyMon will put me right if I have not offered the correct interpretation of his posts.
The above are purely personal opinions and are not necessarily those of Android Forums.