Hi, my cousin purchased a HTC one m8 used and is using it on cricket wireless. When trying to update to lollipop it says there are no updates available. When going to HTC site it says he needs version 4xxxxx but on his phone its on kit kat 1xxxxx version. Im not sure why this is, everything works on cricket but he wants lollipop.
1. How to tell if his phone is rooted.
2. How to unroot if it is (i assume he would need to do this to get OTA update correct?)
2. How to get back to the kit kat version 4.xxxxxx so he can upgrade to lollipop.
Im pretty new to this stuff and so is he, so please any help is much appreciated.
P.S we also tried downloading the lollipop file from HTC site and running it with phone connected to HTC sync manager but kept getting errors as well.
1. How to tell if his phone is rooted.
2. How to unroot if it is (i assume he would need to do this to get OTA update correct?)
2. How to get back to the kit kat version 4.xxxxxx so he can upgrade to lollipop.
Im pretty new to this stuff and so is he, so please any help is much appreciated.
P.S we also tried downloading the lollipop file from HTC site and running it with phone connected to HTC sync manager but kept getting errors as well.
