Did any one have trouble getting the free back and battery? Did it online a few days after having the phone and uploaded the files August 1st and got the confirmation email and was approved but I have yet to received the items. When I go on the site and type in the my zipcode and rebate ID it shows approved and rebate status just keeps saying pending-shipment. I used the email address that was in the confirmation email more than a week ago and no response so have no clue what to do next. Should it take this long to get them? Mary