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Help Can't access to internet explorer after device software update

Alex Chuah

Lurker
Jul 3, 2016
5
3
I would like to ask why i can't access to internet explorer after the device update?i touched the internet explorer icon and it stated a note with unfortunately, internet has stop.i can access to other icon by connect to internet but not internet explorer.looking forward from you guys,thank you.
 
@Alex Chuah

Is this the app that keeps force-closing?
https://play.google.com/store/apps/details?id=com.sec.android.app.sbrowser&hl=en

Try Wiping the Cache Partition:

If that doesn't do the trick,try the following:

Whether it's this web browser app,or,another,go to SETTINGS > APPLICATIONS > APPLICATION MANAGER & scroll down until you find the app you're looking for.

Then try these steps
1) Clear Cache & force stop.
Try to use the app again.If it still malfunctions,repeat the above steps & in addition,clear the data from the app.
If it still acts up,try uninstalling the app & re-installing.
 
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