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Answering calls

That's the issue. When my phone rings, the screen stays dark. Absolutely nothing appears on-screen while the phone is asleep.

Have you tried a factory reset? Unless another app is in the foreground, you should see the dialer call dialog which is the bumping contact photo at the bottom which you slide up to answer or down to reject. There's also a message icon to the left that allows you to reject a call with a text message follow up.
 
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