I will have to ask an admin how to make sure this becomes a main thread post and not one buried among new thread posts? If anyone knows give me heads up how to do this...
I would like to try and unite V20 users to voice our concerns, and to make sure they respond by holding them accountable when you don't get a reply to BOTH links-
LG customer feedback
Email questions to LG Service Center Representative
I would suggest keeping a copy on something like Evernote, which is free, and synced to their cloud server...
Here's what I've reported thus far-
1) Automatice Brightness Issues (Not working)
2) Screen Sensitivity issues (not responding to paste function in Firefox browser/Samsung Acct for S-Health)
3) Verizon(LG) Software Upgrade Assistant not working (Won't repair or upgrade/button grayed out?)
NOTE: There seems to be some confusion that #3 is the Settings/System update/check for system update via the phone, but in fact IS NOT THE SAME... "System Update" via the phone is Over The Air, aka OTA and is done via Wi-Fi or Data over phone. What I'm referring to is a joint program between carrier and LG, and so far I know of only VZW offering it BUT have been trying to have those with other carriers to do a search on LG website, which I found by carrier below by model # to see if you can update your phone's software via connecting the phone to a PC/MAC and use the software to update?
I AM NOT ASKING YOU TO UPDATE YOUR PHONE SOFTWARE via the program given. What I am asking is whether or not it shows you what software version you have and the ability to update, and whether the button to "UPDATE" is grayed out like what I experienced in VZW/LG software update tool with both of my VZW V20 phones...
T-Mobile (Model # LGH918TN H918 Titan (Doesn't look like it was available in Silver?)
There's a LG Bridge that isn't really straight forward but says-
Features
LG Mobile Drivers and Software
or Type is LGLS997 into the search here for LG Bridge, PC Suite for Windows/MAC, or Mobile support tool for Windows
AT&T (Model# LGH910 H910 Silver)
Help Library Where you'll find LG mobile drivers and software
Justerini,
Thank you for acknowledging my frustration, but am still further troubleshooting the issues and believe after replacing the first V20 that just yesterday encountered the exact same issue with the 2nd V20 demonstrating 2nd display registering a long press and going into settings after tapping the sound button to move from sound to vibrate, 3 times in a row mind you, I'm convinced there is a glitch with the capacitive touch screen!
As stated above, there are some other steps I will be taking, to include the first Factory Data Reset (FDR) on the 2nd V20 and will monitor from there...
The 2nd V20 is still on the VS99511A software (1st on VS99512A) that it came with and won't be upgrading to the VS99512A until I can isolate the long press issue and whether it returns after the FDR.
Both phones are still under Costco's 90 day return policy and have not returned the first V20, which I did (2) FDR and is still doing the same issues of
1) registering a long press on 2nd display and within a 3rd party text app Textra in which instead of entering a person to text it registers as a long press and selects
2) abnormal auto brightness in which when adjusting the baseline slider can watch it move to the left and dim the display to "0" most of the time. To include not adjusting in dim lighting conditions and or in well lit lighting conditions adjust downward. The 2nd V20 has experienced only upward movement of the baseline slider after adjusting it brighter after not self adjusting as I believe it should...
3) After copying not being able to paste after pressing the screen. I've found that I can paste only when I long press on the cursor and not normally next to it. I might add also that there are times that the paste function does not pop up at all or again only if on the cursor...
So in closing, the second V20 clearly shows in items 1) and 3) two related issues to the capacitive touch screen with touch sensitivity... I will add that there is no screen protector or case on either phones and if memory serves me correctly on the 1st V20 can replicate this in safe mode but will confirm this later...
I will also confirm on the second phone in safe mode as well...
Being that (2) V20's are experiencing two of the same symptoms and again shall confirm after FDR then there would be an issue with the capacitive touch screen.
Once this has been determined then I might send in a phone to repair but because two phones are experiencing this I find it more than a coincidence...
Sincerely,
not pleased first time LG user
Dan Brawley
On December 23, 2016 2:25:06 PM PST, LG Service <lgcarecenter@lge.com> wrote:
GSFS
------Reply to Your Inquiry-------
Hi Dan,
Thank you for contacting LG Email Services.
I do apologize for the inconvenience that you are experiencing with your phone. I understand how frustrated and upset you are, as anyone would be in your situation. You are a valued customer and we regret to hear of any problems you have encountered with our products and we’re very sorry as LG doesn’t expect this to happen. Since factory data reset is not working, we can offer a repair on your device.
We have setup an easy process for you to complete a request online. You can visit www.lgmobilerepair.com to complete the repair request on-line. You will receive an email with the instruction on how you will send your device to us after completing the online repair request.
Once you are done with the request, if your device is still under warranty, you will receive a free shipping label so you won’t pay for anything for the shipping of your device to our repair facility.
The warranty is valid only for 12 months from the date of purchase, liquid and cosmetic damages. Otherwise it will be returned to you as it is. The process for repair would take 7-9 business days from the time that we receive your device on our repair facility to the time that you can have it back.
I hope this information has been helpful in addressing your concern.
Once again, I apologize for all the inconvenience.
Should you have any other questions, please feel free to contact us again via Email, Live Chat, or Phone by calling 1-800-793-8896. For any concern about phone, tablets and headsets repair request you can visit www.lgmobilerepair.com.
Thank you for choosing LG Electronics. Have a great day!
Sincerely,
Justerini
---
LG Customer Service
Toll Free number: 1-800-793-8896
LGEAI | Customer Interactive Center
Monday- Sunday
This communication is confidential, intended only for the named recipient(s) above, and may contain trade secrets or other information that is exempt from disclosure under applicable dissemination; distribution or copying of this communication by anyone other than the named recipient(s) is strictly prohibited. Thank you!
Reply Options:
Reply by Live Chat
Click here to chat live with LG Customer Service
(Weekdays, 8am-8pm CST)
-----------Original Customer Inquiry------------
Received Date : 12/23/2016 00:55 40
The type of inquiry : Software Drivers/Updates
Product/Model No. : /LGVS995
1) VZW wireless software upgrade asst not working properly, update button grayed out and undetectable on 1st phone (2) FDR performed, after each OTA, same issue... 2nd phone no change and told to FDR? Really? Uninstalled/installed no change... Clearly software issues...
2) Software Ver: VS99511A experienced 2nd screen issues with 1st V20 having long press issues going into settings and not doing its function? SwiftKey keyboard not recognizing letter "M"
2b) 1st V20 VS99512A second update long press issues AND paste function issues where I couldn't paste or found that could only paste if I long pressed only on the cursor and not like the usual long press anywhere near the paste area? Reason I don't want to OTA 2nd update and want to use the software update tool...
3) Auto brightness not working? Adjust baseline on 1st V20, low lighting and went to "0". Low lighting dim screen? Why even adjust the baseline if suppose to auto adjust? 2nd V20 adjusted brighter and went brighter after?
I would like to try and unite V20 users to voice our concerns, and to make sure they respond by holding them accountable when you don't get a reply to BOTH links-
LG customer feedback
Email questions to LG Service Center Representative
I would suggest keeping a copy on something like Evernote, which is free, and synced to their cloud server...
Here's what I've reported thus far-
1) Automatice Brightness Issues (Not working)
2) Screen Sensitivity issues (not responding to paste function in Firefox browser/Samsung Acct for S-Health)
3) Verizon(LG) Software Upgrade Assistant not working (Won't repair or upgrade/button grayed out?)
NOTE: There seems to be some confusion that #3 is the Settings/System update/check for system update via the phone, but in fact IS NOT THE SAME... "System Update" via the phone is Over The Air, aka OTA and is done via Wi-Fi or Data over phone. What I'm referring to is a joint program between carrier and LG, and so far I know of only VZW offering it BUT have been trying to have those with other carriers to do a search on LG website, which I found by carrier below by model # to see if you can update your phone's software via connecting the phone to a PC/MAC and use the software to update?
I AM NOT ASKING YOU TO UPDATE YOUR PHONE SOFTWARE via the program given. What I am asking is whether or not it shows you what software version you have and the ability to update, and whether the button to "UPDATE" is grayed out like what I experienced in VZW/LG software update tool with both of my VZW V20 phones...
T-Mobile (Model # LGH918TN H918 Titan (Doesn't look like it was available in Silver?)
There's a LG Bridge that isn't really straight forward but says-
Features
- Device SW update
- Backup data to PC/Mac and restore from PC/Mac
- Cable-free USB connection
- LG Bridge is a new, light-weight piece of software that works with the LG G4 and later.
- Some of the 2015 range of LG mobile devices may not be compatible with LG Bridge and would recommend using LG PC Suite.
- You may also find that some features of LG Bridge may be limited depending on the device, region and / or network.
- The backup / restore feature of LG bridge is not compatible with LG PC suite.
LG Mobile Drivers and Software
or Type is LGLS997 into the search here for LG Bridge, PC Suite for Windows/MAC, or Mobile support tool for Windows
AT&T (Model# LGH910 H910 Silver)
Help Library Where you'll find LG mobile drivers and software
Justerini,
Thank you for acknowledging my frustration, but am still further troubleshooting the issues and believe after replacing the first V20 that just yesterday encountered the exact same issue with the 2nd V20 demonstrating 2nd display registering a long press and going into settings after tapping the sound button to move from sound to vibrate, 3 times in a row mind you, I'm convinced there is a glitch with the capacitive touch screen!
As stated above, there are some other steps I will be taking, to include the first Factory Data Reset (FDR) on the 2nd V20 and will monitor from there...
The 2nd V20 is still on the VS99511A software (1st on VS99512A) that it came with and won't be upgrading to the VS99512A until I can isolate the long press issue and whether it returns after the FDR.
Both phones are still under Costco's 90 day return policy and have not returned the first V20, which I did (2) FDR and is still doing the same issues of
1) registering a long press on 2nd display and within a 3rd party text app Textra in which instead of entering a person to text it registers as a long press and selects
2) abnormal auto brightness in which when adjusting the baseline slider can watch it move to the left and dim the display to "0" most of the time. To include not adjusting in dim lighting conditions and or in well lit lighting conditions adjust downward. The 2nd V20 has experienced only upward movement of the baseline slider after adjusting it brighter after not self adjusting as I believe it should...
3) After copying not being able to paste after pressing the screen. I've found that I can paste only when I long press on the cursor and not normally next to it. I might add also that there are times that the paste function does not pop up at all or again only if on the cursor...
So in closing, the second V20 clearly shows in items 1) and 3) two related issues to the capacitive touch screen with touch sensitivity... I will add that there is no screen protector or case on either phones and if memory serves me correctly on the 1st V20 can replicate this in safe mode but will confirm this later...
I will also confirm on the second phone in safe mode as well...
Being that (2) V20's are experiencing two of the same symptoms and again shall confirm after FDR then there would be an issue with the capacitive touch screen.
Once this has been determined then I might send in a phone to repair but because two phones are experiencing this I find it more than a coincidence...
Sincerely,
not pleased first time LG user
Dan Brawley
On December 23, 2016 2:25:06 PM PST, LG Service <lgcarecenter@lge.com> wrote:
GSFS
------Reply to Your Inquiry-------
Hi Dan,
Thank you for contacting LG Email Services.
I do apologize for the inconvenience that you are experiencing with your phone. I understand how frustrated and upset you are, as anyone would be in your situation. You are a valued customer and we regret to hear of any problems you have encountered with our products and we’re very sorry as LG doesn’t expect this to happen. Since factory data reset is not working, we can offer a repair on your device.
We have setup an easy process for you to complete a request online. You can visit www.lgmobilerepair.com to complete the repair request on-line. You will receive an email with the instruction on how you will send your device to us after completing the online repair request.
Once you are done with the request, if your device is still under warranty, you will receive a free shipping label so you won’t pay for anything for the shipping of your device to our repair facility.
The warranty is valid only for 12 months from the date of purchase, liquid and cosmetic damages. Otherwise it will be returned to you as it is. The process for repair would take 7-9 business days from the time that we receive your device on our repair facility to the time that you can have it back.
I hope this information has been helpful in addressing your concern.
Once again, I apologize for all the inconvenience.
Should you have any other questions, please feel free to contact us again via Email, Live Chat, or Phone by calling 1-800-793-8896. For any concern about phone, tablets and headsets repair request you can visit www.lgmobilerepair.com.
Thank you for choosing LG Electronics. Have a great day!
Sincerely,
Justerini
---
LG Customer Service
Toll Free number: 1-800-793-8896
LGEAI | Customer Interactive Center
Monday- Sunday
This communication is confidential, intended only for the named recipient(s) above, and may contain trade secrets or other information that is exempt from disclosure under applicable dissemination; distribution or copying of this communication by anyone other than the named recipient(s) is strictly prohibited. Thank you!
Reply Options:
Reply by Live Chat
Click here to chat live with LG Customer Service
(Weekdays, 8am-8pm CST)
-----------Original Customer Inquiry------------
Received Date : 12/23/2016 00:55 40
The type of inquiry : Software Drivers/Updates
Product/Model No. : /LGVS995
1) VZW wireless software upgrade asst not working properly, update button grayed out and undetectable on 1st phone (2) FDR performed, after each OTA, same issue... 2nd phone no change and told to FDR? Really? Uninstalled/installed no change... Clearly software issues...
2) Software Ver: VS99511A experienced 2nd screen issues with 1st V20 having long press issues going into settings and not doing its function? SwiftKey keyboard not recognizing letter "M"
2b) 1st V20 VS99512A second update long press issues AND paste function issues where I couldn't paste or found that could only paste if I long pressed only on the cursor and not like the usual long press anywhere near the paste area? Reason I don't want to OTA 2nd update and want to use the software update tool...
3) Auto brightness not working? Adjust baseline on 1st V20, low lighting and went to "0". Low lighting dim screen? Why even adjust the baseline if suppose to auto adjust? 2nd V20 adjusted brighter and went brighter after?
Attachments
Last edited:
I am on the VS99512A software. And as for the on line update software, WHY? My phone has the ability to check for updates..... (I do not see that as a problem) All computer devises have there issues. But I will agree with others LG should only have one version so everyone has the same features (like FM radio). Lateck,
