MXP shutting down when battery reaches 33%

Papamalo · Oct 13, 2017

My phone is having the weird symptom of turning itself off, when the battery life reaches 33%.
Anyone know why?

Thanks!

Jfalls63 · Oct 13, 2017

Are you using any kind of battery saver app or stock battery saver setting enabled?

acejavelin · Oct 13, 2017

The device is 2+ years old... Probably the battery is failing.

Papamalo · Oct 15, 2017

Checking into both these ideas. thanks!

jikhead · Oct 16, 2017

Mine has been doing it last couple of months. While not at 33%, but pretty much anywhere in the 20-29% range. I just presume it's the battery after being two years old. The phone was $399 retail; so likely didn't have the best sourced battery in it.

Papamalo · Oct 17, 2017

I recently used avast, (I have it on my desktop) the did their "deep clean" (rolling my eyes) and when I did that it stopped happening.
I am not entirely sure of the correlation, but thought I'd report results anyway."thanks.
P

Papamalo · Oct 31, 2017

Recently took took the advice of some friends and did a factory reset.
Didn't originally want to do it, due to the awesome level of customization on my phone, (Every thing is invisible all black screen, no icons you just have to know where to touch) but it was driving me crazy.
Did it and now the problem seems to have abated. This by definition would suggest that software is at the heart of the problem, or at least my untrained mind thinks so. Thanks for the help you guys!

jikhead · Nov 2, 2017

I reset my phone over the weekend to see if it would improve, which as far as it shutting down around 20-30% I don't know yet. However, it is now randomly doing a reboot about once per day & my bluetooth connection issues has returned. After the December 2016 update, my bluetooth radio either wouldn't turn on, devices wouldn't connect, or they would be connected but with no audio output; this would require a reboot of the phone to get it to stop but I'd have to do this several times per day. So now this issue is back. I'm ditching this phone later this month, and not sure if I'll return to Motorola.

jikhead · Nov 9, 2017

After two weeks of use after resetting my phone....no it has no improved my battery life, and it is still randomly shutting down. I'll be replacing my phone with something new after Black Friday.

Papamalo · Nov 9, 2017

I am awaiting a report from a fellow user who replaced his battery. Check back here and I'll post the results.
Thanks.
IB

FunInFlorida · Jan 30, 2018

Mine is turning off at about 37% or below depending on the app I am trying to open. Has anyone been able to determine whether it is a battery issue?

jikhead · Jan 31, 2018

I would think it most certain to be the battery and it needs to be changed out, if it can. I put my SIM into the phone yesterday to get the Nougat update installed before putting it on ebay. So after the updates and then another reset/wipe, I charged it up to 100% and wanted to see how long it would last with nothing on the phone other than the stock apps, no accounts connected, and wifi connected. I got about 20 hours before the battery was dead.

nyrmetros · Jun 17, 2018

Papamalo said:
My phone is having the weird symptom of turning itself off, when the battery life reaches 33%.
Anyone know why?

Thanks!

Had the same issue . Battery died. EOL.

MXP shutting down when battery reaches 33%

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