Hello All...how has everyone been?? Having a problem with my wife's EVO LTE...trying to transfer her pictures to MacBook for backup via USB. I am familiar with the Android File Transfer app for my MacBook permitting the mounting and file transfer due to the MTP protocol: Android File Transfer Info After installing Android File Transfer, I WAS preivously able to download the picture files but, for some reason recently, I am NOT able to do so any more...?? As before, I hook up the phone via USB, choose "Media Sync" and Android File Transfer launches on my computer and then shows the internal storage in a window. However, as you can see in the picture below, I expanded the arrow next to the DCIM folder where the 100MEDIA folder and images should reside and nothing expands ..and if I open the folder itself, it is TOTALLY empty: NO image files...not even the 100MEDIA folder shows up in my computer's Finder!! And when i go back to the folder and use a file explorer app, I see ALL the image files just fine at DCIM>100MEDIA. So, why did this work for a bit and then stop?? How come I cannot see my 100MEDIA folder or my images in my Finder even though the phone mounts with Android File Transfer app?? Thanks!!!