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Support Android HTC Sync 2 not installing

Discussion in 'Android Help' started by kotter, May 11, 2016.

  1. kotter

    kotter Lurker
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    May 11, 2016
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    Hi everyone,

    I recently came across the apparently well-known bug that my HTC One M8 is not detected by the HTC Sync Manager after the most recent OS upgrade (Android v6.0). This problem occurs over all machines I have the Sync Manager installed and also persists after a re-install of the latest version. Now from what I've gathered, the most common solution to the problem is to install the AndroidHTCSync2.apk from the devices root folder. However, whenever I try to do so, the installation fails with the message 'App not installed'. Unfortunately, there is no further information as to why it's not installing properly. I have checked the option to have apps from unknown sources installed, I am connected to WiFi with internet access but nothing seems to fix this issue. Is there a way to download the most recent .apk and replace the one on my phone?

    Thanks in advance!

    Cheers,
    M
     

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