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Support Apps not installed, but are still on app list

Discussion in 'Android Devices' started by Madhouse7, Aug 12, 2018.

  1. Madhouse7

    Madhouse7 Lurker
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    Does anyone know how to uninstall an app that my phone says is not installed, but won't let me open or uninstall it. The icons are in my apps but are greyed out with the sd symbol over them. If I click on it, it says can't find app. If I go to uninstall it it tells me it's not on my list of installed apps. So I can't open it or uninstall it to redownload it. I really really don't want to have to factory reset my phone, if possible.
     

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  2. Dannydet

    Dannydet Android Expert
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    Reboot the phone
     
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  3. Madhouse7

    Madhouse7 Lurker
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    I've tried that several times, it doesn't do anything. I've had this phone for almost 8 months and this just started when I turned my phone and then turned it back on.
     
  4. n0tall0wed

    n0tall0wed Well-Known Member
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    by chance did the sd card get removed? It sounds like the apps got moved to sd card and your phone isn't acknowledging the card if it's still there.
     
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  5. Madhouse7

    Madhouse7 Lurker
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    The apps that are there but not there were stored on the sd card. They've been on it for 8 months or more, I've never had any problems before. I powered down the phone and when I turned it on the morning and nothing
     
  6. Jfalls63

    Jfalls63 Android Expert
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  7. Madhouse7

    Madhouse7 Lurker
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    I still can't uninstall or view app. They're still greyed out & when you try to open them it tells me app not found, I try to uninstall it & it tells me there is s different version installed that's not compatible with this version, whatever the hell that means. I can't uninstall because it's not on my "list of downloaded app". Its extremely frustrating, but I want to try & avoid resetting to the factory install.
     
  8. ilovethebeach

    ilovethebeach Well-Known Member
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    In Google play check out the other tabs at the top. See if those apps are there..
     
  9. wenso martin

    wenso martin Member
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    Once again can restart your mobile...
     
  10. InfernalByte

    InfernalByte Android Expert
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    Goto the play store - my apps and games - library; see if you can delete an app, it should cut the links between the store and your phone. BEWARE; try it on a free app first, I believe it deletes proof of purchase cookies so you may need to pay for some apps again.
     
  11. ilovethebeach

    ilovethebeach Well-Known Member
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    Possibly from your other phones. I just deleted them
     
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