Help Audio in Video Extremely Quiet?

[CyberPitz]

When recording video, I find it very difficult to hear anything unless I'm right next to the microphone. Under normal recording conditions I can barely hear anything. The symptom is also on the computer when I transfer the video, so it's a recording problem, not playback. Does anybody have any suggestions?

I also noticed my volume rocker is EXTREMELY difficult to use. I wonder if I just got a bunk phone. May just stop by Verizon on the way home to see if I can make sure nothing is wrong....

 

[whipstitch]

I was just testing this at the store because I wanted to see if the video audio recording quality is better than my incredible (which is very bad BTW) and I noticed the same thing. I could barely hear the recorded audio in my headphones with the volume maxed out. Hopefully there will be a software fix for this.

 

[Cavemansol]

Has anyone uploaded a video to the computer? To see if maybe its just compressed on the phone? I doubt thats the deal, but worth checking out.

 

[CyberPitz]

Cavemansol - In my post I let you know that I watch it on the computer and the same issue. Unfortunately it is a microphone/recording problem with my/others phone

I'll be stopping in at the store to talk about the recording and the broken 'volume down' button.

 

[Cavemansol]

Cavemansol - In my post I let you know that I watch it on the computer and the same issue. Unfortunately it is a microphone/recording problem with my/others phone

I'll be stopping in at the store to talk about the recording and the broken 'volume down' button.

Ha, sorry...im a moron...

 

[CyberPitz]

It's cool. I went to the Verizon store and touched 3 different Thunderbolts and they all had the same issue. Defect or by design....

 

[Cavemansol]

It's cool. I went to the Verizon store and touched 3 different Thunderbolts and they all had the same issue. Defect or by design....

Thats really wierd, i wonder if its a mic defect or if its just set like that...

 

[beeem]

Have the same audio issue with video taken via camcorder. Had a VzW tech check a couple of store demo phones and those had the same issue too. Pretty disappointing at this point. Hopefully HTC/VzW will issue an update that will fix this issue.

 

[CellPhoneFreak]

Noticed it today too - disappointed....

 

[Cavemansol]

The Thunderbolt has 3 mics on it correct? Maybe its stuck using one thats under the battery door or something...I know thats unlikely, but theres no reason this phone should be having issues with video

 

[HolyGrail]

I just recorded my voice on an app, an it came through ok, so the 3 mic's appear to be working fine. It appears to be the video camera and the mic's not working together correctly.

Look at this:

http://www.youtube.com/watch?v=uKWB8LkWTBU

seems to be working here.

 

[Yellow Snowman]

phone has like 25 microphones yet none are worth a darn. Sound out and in are pathetic.

 

[HolyGrail]

Wait guys, just figured out something.

1. When you start the video click the icon on the bottom left so it shows "srs"
Sound will get a little higher.

2. Also if watch the video on the pc, you can hear everything just fine.

3. Weird.

 

[huytung]

mine is the same thing...very low audio recorded so hopefully a firmware can fix it soon

 

[CyberPitz]

Wait guys, just figured out something.

1. When you start the video click the icon on the bottom left so it shows "srs"
Sound will get a little higher.

2. Also if watch the video on the pc, you can hear everything just fine.

3. Weird.

Will have to test the "srs" (wtf is that? lol)

I watched mine on the PC, while louder, it's just because I could crank my volume to 100%. It was still pretty quiet.

As for which mic the audio record uses, it's the one on the bottom of the phone. If I get real close to it, everything is loud as day.

 

[dyezak]

Wait guys, just figured out something.

1. When you start the video click the icon on the bottom left so it shows "srs"
Sound will get a little higher.

2. Also if watch the video on the pc, you can hear everything just fine.

3. Weird.

Confirmed that this SRS setting fixes the audio. But I exported a video to my computer via DropBox and had audio real low. Going to re-export the same video right now with SRS enabled....

 

[dlaw]

Confirmed that this SRS setting fixes the audio. But I exported a video to my computer via DropBox and had audio real low. Going to re-export the same video right now with SRS enabled....

I'll be waiting for your update.

 

[meandmydroid]

When recording video, I find it very difficult to hear anything unless I'm right next to the microphone. Under normal recording conditions I can barely hear anything. The symptom is also on the computer when I transfer the video, so it's a recording problem, not playback. Does anybody have any suggestions?

I also noticed my volume rocker is EXTREMELY difficult to use. I wonder if I just got a bunk phone. May just stop by Verizon on the way home to see if I can make sure nothing is wrong....

Wow...I was ready to return this online until I saw this thread...so is everyone's phone like mine with both the volume rocker so hard to mash and get to work...and also not being able to barely hear audio on the videos we record? How can we get this video sound playback issue to HTC so they can start working on a software fix?

 

[CyberPitz]

Wow...I was ready to return this online until I saw this thread...so is everyone's phone like mine with both the volume rocker so hard to mash and get to work...and also not being able to barely hear audio on the videos we record? How can we get this video sound playback issue to HTC so they can start working on a software fix?

My volume rocker for down was non-existent. VERY hard to lower volume. Went to the store and got a new phone. That is all better.

The audio being low on record seems to be everybody's phone. While hitting that "SRS" button does make it a bit louder, it's still damn near mute. I will record a quick video and post the result. Insanely quiet.

*EDIT* Trying to upload the video to Youtube, it keeps stopping every couple percent "Waiting 1 minute to retry". If I keep hitting Retry and it goes a couple more percent then stops again. Weird.

 

[adamalter]

I noticed the same thing and posted about it lastnight. The person doing the recording is heard fine, but anyone being videoed by the back camera is very quiet, not poor quality so much, just not very loud.

 

[dyezak]

Confirmed that this SRS setting fixes the audio. But I exported a video to my computer via DropBox and had audio real low. Going to re-export the same video right now with SRS enabled....

SRS setting fixed the audio on the videos I recorded while watching them on the phone. However, re-exporting the video's to my computer isn't any better, and DLNA streaming has low audio out too...