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Broke my gorilla glass on my Moto Triumph

Discussion in 'Virgin Mobile' started by buckhead, Oct 28, 2012.

  1. buckhead

    buckhead Well-Known Member
    Thread Starter
    16

    Oct 28, 2012
    49
    2
    16
    Male
    Nestle Purina
    SE Iowa
    Hey everyone, my Triumph fell right on the corner breaking the glass. I had the glass protector off too, so it does have some sharp edges now. I only have one protector screen for another phone but i was thinking of putting it on for now to keep from loosing glass or cutting myself accidently. I know once it's on, it's not coming off. Do you think this is a good idea for now?

    I do have insurance through VM so i will have to get another phone. But i think it's $100. I'm looking for a cheap fix. If i have to return it, so be it. Would an Ebay digitizer work well? Are they hard to change or inferior quality?

    I also have a custom ROM installed. Would i need to go back to stock before sending it in?

    Don't judge me on this one. Should i just say it was stolen, or send it back in broken?
     

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  2. thebryceee

    thebryceee Well-Known Member
    143

    Feb 28, 2012
    2,245
    233
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    Male
    Just tell them the truth. They're very good with replacements. I dropped a dish on my MT when I had it and I told him what happened and they sent a replacement.

    People sent theirs back with custom ROMs, myself included.
     
  3. Petrah

    Petrah Psychotic Female
    333

    Jun 13, 2011
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    Annoying my X-Husband
    Hanover Park, IL
    Best bet is to be honest. Lying to the insurance company would be considered insurance fraud (highly illegal).

    Not judging.. just sharing so that you are aware and can make a more informed decision.
     
  4. buckhead

    buckhead Well-Known Member
    Thread Starter
    16

    Oct 28, 2012
    49
    2
    16
    Male
    Nestle Purina
    SE Iowa
    I will be honest about it. I have read a few threads stating that VM replaced others phones when broke and also read a few horror stories.

    I have insurance and thought the deductible was $80, but read where it is now $100. I went from a Samsung Intercept to Moto Triumph. Maybe there is a $20 difference or it just went up since then.

    Has anybody had any luck installing a new digitizer? Looks simple enough for me, but i wonder about the quality and scratch resistance compared to Gorrilla Glass?

    I want to put a screen protector on to keep from cutting myself, but i know from then on there is no return, so to speak. I guess i might as well, it needs replaced anyway.
     
  5. buckhead

    buckhead Well-Known Member
    Thread Starter
    16

    Oct 28, 2012
    49
    2
    16
    Male
    Nestle Purina
    SE Iowa
    Is the VM 1-800-322-1122 number even working anymore? I hear it connect, then disconnect every time.

    I found a 1-800 numer in a thread or two. Looks like it's an 888 number.

    Luckily they said it was still under warranty, so they will replace it. I'm sure damage on my part isn't covered, but thankfully they worked with me on this one. I'm not sure if i will be getting a new phone or remanufactured one, but anything would be good enough for me.
     
  6. 58n65

    58n65 Member
    15

    Jun 22, 2012
    13
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    15
    buckhead, I responded to your message in the Triumph section about replacing the glass yourself. It's not really that hard....just takes time.

    58n65
     
  7. MT Rotor

    MT Rotor Well-Known Member
    63

    Mar 8, 2011
    462
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    Save money for a new phone, if it's working then just show people your new app called cracked screen in 3D:cool:
     
  8. Petrah

    Petrah Psychotic Female
    333

    Jun 13, 2011
    4,086
    1,468
    333
    Female
    Annoying my X-Husband
    Hanover Park, IL
    That won't work. As soon as Motorola opens the returned phone they'll kinda notice the broken screen. Especially when they read the paperwork that came with it stating "the customer said it's not responsive".
     
  9. El Presidente

    El Presidente Beware The Milky Pirate!
    Moderator
    3,118

    Jan 3, 2011
    31,367
    22,681
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    Scotland
    Fraudulent suggestions have been deleted, AF does not condone carrier, OEM or insurance fraud.

    If you've got insurance with an excess, take the hit, it's much cheaper than a new phone and a lot more honest than some of the suggestions given here.
     
    Petrah likes this.

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