Accessories Broken in 3 days - Otterbox Defender

[Peoples-2]

Did they ask you to return the broken case?

I asked for a refund - got a response like three weeks later and they want me to return the broken case before I get a refund. The service rep told me I would receive a follow up email with instructions on how to ship it back.

I never received that email, lol. He also mentioned that they were working on fixing the issue.

 

[sheldonbotha]

Did they ask you to return the broken case?

Nope, they didn't ask for the old one to be returned, it arrived today via USPS Priority mail, whole case, not even just the plastic back.

Thanks

Sheldon

 

[Deleted User]

Got an entire new case yesterday. In the few emails back and forth, sounds like they are working on the issue, but are still sending out cases that are gonna break... doesn't make much sense, but I guess we'll have to find out when they have a better design and get new ones again.

 

[FFandPM]

Like so many, mine broke, but I really didn't care. I never use it. I asked customer service for a new kickstand, I had no problem snapping a new one in, but they sent out a new box, I got it in 2 days, no questions asked.

Yeah, they probably should have made a better effort at that, but the customer service is top notch, and that earns a few points with me. The Ballistic (I don't have one) seems to have a similar problem, it just may last 2 months instead of one..

 

[bwsmith]

I just got mine today and it is my first OtterBox product. I rarely use the kickstand but I do cut doorways short and bang my phone a little. Going to keep an eye on it.

 

[Bille1]

Well I bought my OB Defender 18 November 2012 from a retail store in Perth Western Australia, 25 November 2012 the part of the OB Defender that holds the belt clip open so it can act as a 'Landscape' stand when my Galaxy S3 is on charge on the bed side cabinet snapped off, fortunately didn't fall off the cabinet or damage the phone...Just woke me up with the loud Click/Clack, I didn't realise what had happened until this morning.

Just sent a email to OB Customer Support....Guess what? Closed for Thanks Giving:-(

I'm disappointed but hopeful they will look sympathetic at my warranty claim as I really like the OB Defender case/holster.

Mine looks a little more robust than yours though and has the Belt clip/stand in the centre of the holster.

 

[EarlyMon]

I've heard nothing but good things for warranty claims here in the States. Best luck!

 

[tube517]

I just did a claim for my wife's EVO Shift Otterbox case and they replaced it. Just had to take pics of the defective case and email the pics to customer service. They sent the new case immediately

 

[Bille1]

Thanks for that....they have been pretty quick off the mark and requested 3 photographs, they have been taken emailed today so not everybody is on a 'Thanks Giving' Break.

I hope it all works out ok.