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Support Call clarity

Discussion in 'Android Devices' started by whazzup2, Aug 22, 2010.

  1. whazzup2

    whazzup2 Lurker
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    I have been having an issue with receiving calls. The audio sounds awful. I'm told I sound fine. I called Verizon and they said it's a known issue with the phone. HTC & Google are working on an update. Anyone else with the same problem?

    I'm 31 days into it. I lost track of time and have been busy, or I would just have undone my deal. Now I'm a little stuck.
     

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  2. TheSultan

    TheSultan Android Expert
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    I have not had any problems with mine since the day it came out.
     
  3. mike1

    mike1 Well-Known Member
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    there is like 600 other threads about this but yes there is plenty of people with this problem
     
  4. JE78

    JE78 Android Enthusiast
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    It doesn't matter that your over your 30 day grace period, my wife was in the same situation with hers and we had to jump though hoops to get a new one at no extra charge. Call verizon, they'll keep you on the phone for an hour and have you talk to 5 different reps to try and correct the problem. After that they will note your account and have you goto a VZ store where they will try and replicate that problem, chances are they won't beable to and then they'll give you a 800 # to call to place an order for a new or refurbished phone at no cost.
     
  5. Trooper

    Trooper Android Expert
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    Yeah its a widely known problem. Just keep calling them and do not take no for an answer.

    For myself, I don't want to wait any longer since VZW nor HTC are unable to give a date for the "fix" or Froyo for that matter. Due to this, I'm getting a Droid X.
     
  6. whazzup2

    whazzup2 Lurker
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    Anyone get Froyo yet? If so, does this solve the problem?
     
  7. whazzup2

    whazzup2 Lurker
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    So I went to a Verizon store and, after much debating, managerial intervention, etc., they replaced my device with a brand new one. So far, seems like the problem is solved. I can hear again. I basically told them that I bought a smartPHONE and can't even speak on the phone. Hopefully this ends the cycle of "what number are you at so I can call you back from a landline".
     

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