1. Check out our companion app, Forums for Android! Download from Google Play

Support Call clarity

Discussion in 'Android Devices' started by whazzup2, Aug 22, 2010.

  1. whazzup2

    whazzup2 New Member
    Thread Starter
    5

    Aug 22, 2010
    4
    0
    5
    I have been having an issue with receiving calls. The audio sounds awful. I'm told I sound fine. I called Verizon and they said it's a known issue with the phone. HTC & Google are working on an update. Anyone else with the same problem?

    I'm 31 days into it. I lost track of time and have been busy, or I would just have undone my deal. Now I'm a little stuck.
     

    Advertisement

  2. TheSultan

    TheSultan Well-Known Member
    183

    Mar 6, 2010
    1,483
    255
    183
    Operations Manager
    Rochester, NY
    I have not had any problems with mine since the day it came out.
     
  3. mike1

    mike1 Well-Known Member
    38

    Aug 9, 2010
    191
    10
    38
    Boston
    there is like 600 other threads about this but yes there is plenty of people with this problem
     
  4. JE78

    JE78 Well-Known Member
    43

    Jun 1, 2010
    369
    33
    43
    Male
    Rochester, NY
    It doesn't matter that your over your 30 day grace period, my wife was in the same situation with hers and we had to jump though hoops to get a new one at no extra charge. Call verizon, they'll keep you on the phone for an hour and have you talk to 5 different reps to try and correct the problem. After that they will note your account and have you goto a VZ store where they will try and replicate that problem, chances are they won't beable to and then they'll give you a 800 # to call to place an order for a new or refurbished phone at no cost.
     
  5. Trooper

    Trooper Well-Known Member
    213

    Apr 11, 2010
    3,715
    541
    213
    Yeah its a widely known problem. Just keep calling them and do not take no for an answer.

    For myself, I don't want to wait any longer since VZW nor HTC are unable to give a date for the "fix" or Froyo for that matter. Due to this, I'm getting a Droid X.
     
  6. whazzup2

    whazzup2 New Member
    Thread Starter
    5

    Aug 22, 2010
    4
    0
    5
    Anyone get Froyo yet? If so, does this solve the problem?
     
  7. whazzup2

    whazzup2 New Member
    Thread Starter
    5

    Aug 22, 2010
    4
    0
    5
    So I went to a Verizon store and, after much debating, managerial intervention, etc., they replaced my device with a brand new one. So far, seems like the problem is solved. I can hear again. I basically told them that I bought a smartPHONE and can't even speak on the phone. Hopefully this ends the cycle of "what number are you at so I can call you back from a landline".
     

Share This Page

Loading...