Long time VM customer here. I have the LG Volt 2 phone while my wife had the original LG Volt. Last week we started noticing that calls to her phone when she was here at home were going straight to voice mail. Figuring that her phone was pretty old I bought and activated for her a Samsung Galaxy J3 (2016) phone. It seemed to work fine the first couple of days but now it's in the same situation where calls to her cell go immediately to her voice mail and the phone doesn't ring. In our upstate NY village the cell reception has always been just fair - one to three bars usually. I have put in an email query to Virgin Mobile but have received no reply yet. I've checked the most obvious things like ringtone volume. It is also the case that her phone can send and receive texts fine. She also can usually dial out from the phone but it won't ring and accept calls. Thoughts?