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Support Can no longer access Google sync settings in my phone

Discussion in 'Android Help' started by JustAnAndroid, Aug 10, 2016.

  1. JustAnAndroid

    JustAnAndroid Lurker
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    Yesterday, I have added a second Google account to my phone. I later noticed that I can no longer manage Google accounts in Settings >> Accounts >> Google (because the Google option is missing, but others like Dropbox are still there). The option to add a Google account is gone too.
    (Settings >> Accounts >> Google used to be there)

    Now, I am no longer able to access sync options, neither to remove those accounts from my phone if I want to. I couldnt find any similar problems or solutions... Anyone has any ideas?
    Using Android 5.0/Asus Zenfone 2
     

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    #1 JustAnAndroid, Aug 10, 2016
    Last edited: Aug 10, 2016
  2. Parayilhussain

    Parayilhussain Android Enthusiast
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    Hi,
    Go to settings >storage>cached data>clear cached data.
    Go to settings>storage>apps>all> menu> reset app preferences> reset apps.
    Run the device in safe mode.
    Reboot /restart device.
    Option 1: If your device is on
    If your device's screen is on, follow these steps to reboot to safe mode:

    Press & hold the Power button.
    In the box that opens, touch & hold Power off.
    You�ll see a �Reboot to safe mode� box. Tap OK.
    Your device will start in safe mode. You'll see the words "Safe mode" in a box at the bottom.
    Option 2: If your device is off
    If your device is powered down, follow these steps to boot to safe mode:

    Press the Power button.
    After the Google logo has shown on your screen, when the animation starts, press & hold the Volume down button. Keep holding it until the animation ends and your device starts in safe mode.
    In a box at the bottom of your screen, you'll see the words "Safe mode."
    To cancel safe mode.
    Restart the device.
     
  3. JustAnAndroid

    JustAnAndroid Lurker
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    I followed your steps. I deleted cache, app preferences, rebooted in safe mode (Google accounts dont show up in Safe Mode either), then canceled safe mode by rebooting, but the Google accounts still dont show up... Anything else I could do?
     
    #3 JustAnAndroid, Aug 10, 2016
    Last edited: Aug 10, 2016
  4. Bg260

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  5. JustAnAndroid

    JustAnAndroid Lurker
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    One more thing. Since I can no longer access Google Accounts in Settings, how do I remove existent accounts from my phone?
     
  6. Bg260

    Bg260  
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    Easiest way? Backup your data and perform a factory reset. What happens when you access Google Settings from the cogwheel in the app drawer? Gmail?
     
  7. JustAnAndroid

    JustAnAndroid Lurker
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    It opens the Settings app when I try to manage accounts from Gmail app (I assume it should have opened sync settings)...
     
    #7 JustAnAndroid, Aug 10, 2016
    Last edited: Aug 10, 2016
  8. Bg260

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    You should have a cog wheel for Google services as well.
    Screenshot_2016-08-10-14-59-02.png
     
  9. JustAnAndroid

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    (Really sorry for the late reply, I couldnt check the site... life).
    I have the Google settings cogwheel, any way to remove a Google account for there? (I cant find the option)
     

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