ATM my PC is a windows XP machine. Every time I try to connect it, it keeps searching all day for a device. Meanwhile, the S7 it's self brings up some message saying it can't connect and tries to send me to some android and Samsung webpages to download software that says it's not necessary for Windosw XP machines. Eventually the PC it's self will give me a "failed to install" message. And I have some important wedding pictures and videos on my phone that I am running out of time to remove. I called Samsung for tech support 6 times and every single time I was responded to by some call center in the Philippines full of people who speak broken English. That's when I learned it's better to get tech support from someone who doesn't speak a word of English than someone who speaks broken English. At least the guy who doesn't speak any English will get you nowhere, whereas the people speaking broken English will communicate just well enough to talk you in to making things worse than before, which is exactly what happened. Fortunately I was able to undo the damage on my own. But the original problem persists. Any help? Thanks in advance.