Dear Cricket, I am writing you to express some disappointment that I have in your policies and also your customer service department. I hope that someone with your company will see it and take notice to correct these things that ultimately make Cricket users dislike your service. First I would like to say that I think Cricket is really great for the money! In the area where I live the service is very good. I get 3G all the time and the signal is 2 or 3 bars constantly. I have never had even one dropped call. Also, I appreciate that Cricket has come out with two Android phones that are priced very well so that prepaid customers can afford them as well as those who have 2 year contracts. I have done a lot to promote Cricket, actually, and right now I'm feeling a little bit let down and I'm going to tell you why. 1. I think that Cricket's 'Nationwide Calling Plan' is highly deceptive. It makes one think that they can call anywhere from anywhere and this is just not the case. One can only call from their home area or else you are in 'roaming' territory and it gets very very expensive. I think this should be explained better on the mycricket.com website as well as in all Cricket stores. 2. Customer Service - What can I say? It sucks!!! The answer to everything is to reset your phone. Or they say they are going to get out the manual. I don't know if Customer Service is outsourced to India or Mexico or both but I have a very difficult time understanding the reps. And the wait time is so long I usually give up. Please give us an opportunity to make a selection of what language you speak and let us be hooked up to someone who we can understand. How difficult would that be? Also, please train your reps so that they know the product. It's so agonizing to hold for someone for 30 minutes only to find out they know less than you do about the phone they sell. Fantastic! 3. My very big beef now: I recently went away for the weekend and bought $15 bucks of roaming minutes so I would be sure to have service there. I was told I would have 60 minutes. I only made two calls while away and I know I spoke less than ten minutes. I just received a text message from Cricket telling me my next bill would be $100.64 and would be charged to my CC which you have on file. I tried to speak to someone in billing about this but they think I really owe this amount and I can't understand them well enough to explain that I don't! I am so frustrated. Now I will have to go to the nearest corporate store, which is about 15 miles from where I live. This is so wrong! 4. Now today I find out that I have been paying $5 each month for insurance on my phone which I thought would replace my phone in the event something happened to it...lost or stolen or broken. I called Cricket and spoke to three different reps all of whom gave me three different unsatisfactory answers. And then I found this on the web: Cricket Wireless, The Signal Insurance | Rip-off Report: 324847 Cricket, please get your act together! I don't really want to switch carriers but you aren't the only one I can dance with! If you didn't have the Huawei Ascend you would be in big trouble right now...considering the competition. I just hope someone with Cricket sees this and will respond! Sincerely!!!