Hi Guys Just wanted to share my story with you about my journey from DX to SF. I went thorough 4 Dx's prior to make switch to Sf. I sold my last DX which was supposed to be a certified New device on eBay. Person who brought the device was having some troubles with phone. I would not bore you with details but finally I had to cancel the transaction and refund her money. She was very nice as she gave me number to store that she went into. I spoke to CS there. They identified that this phone belonged to a person in NY, supposed to be a defective device. so VZ sent me a defective DX instead of a replacement? I called online VZ at 611, got a good informative CS. she looked into my account and was apologetic for Dx. The DX that I had recieved was supposed to go into warehouse, somehow landed in my hands and I sold it. Now I have a brand new SF at Full retail price and a defective DX. I asked her to swap my Defective DX for SF since this was my 5th DX. she said she can do that!!!! wow that made my day, but in order to do that she needs to have to go through some basic trouble shooting. since I dont have my phone in my possesion we cannot do that toady. I am expecting my phone to be in monday. she said then we can try to do that and get you into SF. so I can return my current SF which is within 30 days for refund. I think this is a example of good customer service that i expected from VZ. I was very tense when the phone I sold did not work. so Overall I am happy that I might be getting my $600 back and still have Sf. I just love my SF now. I would never suggest or buy any Moto products after the DX hassle. Please feel free to leave your comments!!!