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Early Upgrade Not working

Discussion in 'Android Devices' started by grn4frk, Jul 15, 2010.

  1. grn4frk

    grn4frk Active Member
    Thread Starter
    15

    May 16, 2010
    43
    0
    15
    Charlotte, NC
    I an eligible for an upgrade 08/11/10 and I'm trying to order the X and it's showing full retail price:mad:? any ideas about what's going on? anyone else having same problem?
     

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  2. Beasnizzle99

    Beasnizzle99 Well-Known Member
    36

    Jul 1, 2010
    187
    4
    36
    Cuyahoga Falls, Ohio
    Same Problem here.....
     
  3. grn4frk

    grn4frk Active Member
    Thread Starter
    15

    May 16, 2010
    43
    0
    15
    Charlotte, NC
    It's really frustrating... I keep refreshing trying to see if they fixed it or not. I'm going to go crazy lol
     
  4. pkrexer

    pkrexer Member
    16

    Jul 15, 2010
    19
    4
    16
    Same, got the promo email saying I was eligible for early upgrade... But website showing retail price. *Sigh
     
  5. shotinthenads

    shotinthenads Well-Known Member
    36

    Oct 28, 2009
    193
    6
    36
    Secret
    US
  6. mancow

    mancow Well-Known Member
    36

    Dec 5, 2009
    131
    9
    36
    That's bizarre. Mine showed it wasn't available for an upgrade until 11/11 on a 2 year plan but it went through for $199 then I applied the PRMCD10 code and got -$20 then added $7.99 for overnight for a total of $207.58.
     
  7. teeno

    teeno Well-Known Member
    15

    May 18, 2010
    45
    0
    15
    maybe it will change tomorrow.. but u guys should just call *611 thats what i did.. and they just changed my upgrade date to today!. and i ordered online.. tell them u saw their promotion but when u try and buy its showing full retail..
     
  8. T66T

    T66T Well-Known Member
    38

    May 3, 2010
    126
    13
    38
    you need to call customer care to fix this issue
     
  9. grn4frk

    grn4frk Active Member
    Thread Starter
    15

    May 16, 2010
    43
    0
    15
    Charlotte, NC
    I feel bad calling technical support but I've been on hold for 10 minutes to talk to someone lol.
     
  10. POC3442

    POC3442 Well-Known Member
    16

    Jul 13, 2010
    51
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    16
    How did you do this since it tells me they are closed?
     
  11. ridaz650

    ridaz650 Active Member
    16

    Apr 12, 2010
    27
    9
    16
    Bay Area, CA
    same here..my annual upgrade is set on 7/15 so hopefully it'll show up later.
     
  12. POC3442

    POC3442 Well-Known Member
    16

    Jul 13, 2010
    51
    2
    16
    well finally on hold go option 3 technical support then you lost your phone/stolen and you get put on hold.
     
  13. dahacker

    dahacker Active Member
    16

    Jul 9, 2010
    28
    3
    16
    Got my Droid X at a midnight opening. When I called verizon today the said you could not do the 3G early upgrade promotion online.
     
  14. teeno

    teeno Well-Known Member
    15

    May 18, 2010
    45
    0
    15
    did the *611.

    I was just wondering online cus i wasnt sure if i was gonna be able to get one in store..
    and went to checkout and it said 569.00 so i was like ?!?!!? so i did the *611 hit the "4" and then kept hitting 0000 till i got someone.
     
  15. grn4frk

    grn4frk Active Member
    Thread Starter
    15

    May 16, 2010
    43
    0
    15
    Charlotte, NC
    Just called... we have to wait 8 more minutes aka 2am EST..then they order it on the phone ONLY. repeat: early 2010 upgrades can NOT be processed online at this time. call 1-800-922-0204 after 2am and they can order it for you with the discount. You must call and select the technical support option to get to a real person.
     
  16. Jake43

    Jake43 Well-Known Member
    18

    Dec 13, 2009
    91
    14
    18
    Your problem is that your contract must end by 2010. Not be able to upgrade. Check your contract end dates people.
     
  17. POC3442

    POC3442 Well-Known Member
    16

    Jul 13, 2010
    51
    2
    16
    Where do I find this on the verizon website?
     
  18. Jake43

    Jake43 Well-Known Member
    18

    Dec 13, 2009
    91
    14
    18
    From the main My Verizon Page, click Phone Details, and right above the Upgrade Now button is your end date.
     
  19. POC3442

    POC3442 Well-Known Member
    16

    Jul 13, 2010
    51
    2
    16
    Grr contract end date 12/24/10 but the lady at emergency technical support said no one there has ever heard of it even her manager!
     
  20. Jake43

    Jake43 Well-Known Member
    18

    Dec 13, 2009
    91
    14
    18
    Call CS in the morning. They will still have phones then. you are eligible for the Droid X though, so don't worry.
     
  21. POC3442

    POC3442 Well-Known Member
    16

    Jul 13, 2010
    51
    2
    16
    Just makes me a sad panda! :(
     
  22. grn4frk

    grn4frk Active Member
    Thread Starter
    15

    May 16, 2010
    43
    0
    15
    Charlotte, NC

    Not true. My annual upgrade is 8/11 and I just ordered it on the phone. You have to wait for the mail in rebate (dumb?) but I got it for $349.56. $300 for phone, $15 overnight shipping and $20 aka $15 black gloss case * get 25% off thru work on accessories* plus tax.

    Will be delievered Friday.
    SO EXCITED.
     
  23. POC3442

    POC3442 Well-Known Member
    16

    Jul 13, 2010
    51
    2
    16
    Shanise: Hello. Thank you for visiting our chat service. May I help you with your order today?
    You: My contract ends 12/24/10 and the droid x is supose to be able to get that phone for 199.99 w/2yr contract if your contract ends before 12/31/10
    You: it won't let me get it for 199.99 just the normal retail price
    Shanise: Are you upgrading the main line?
    You: upgrading my line
    You: which is not the main line
    You: but the contract on my line is up before 12/31/10
    You: which should qualify me for the Droid X upgrade for 199.99 but the website dosn't seem to recognize it
    Shanise: That is for the main lines on an account.
    Shanise: that is why it is not there.
    Shanise: you can call *611 and get customer care.
    You: that dosn't make any sense
    Shanise: To see if they can do anything about that for you at this time so you can get that phone. But that offer is for the main lines
    Shanise: I understand.
    Shanise: I wish they did not set it like that.
    You: why would it only allow upgrade for the main line?
    Shanise: But that is the only way it says it can get it here.
    Shanise: I am not sure.
    Shanise: I did not make the offer.
    Shanise: But that is just how they set it up.
    You: haha I know
    Shanise: So again the best thing I can recommend is to call in.
    You: so is there any point in calling CS tommorow?
    You: ok
    Shanise: So customer care can see if they can make the contract up now
    Shanise: And if they can change it so you can order.
    You: ok thanks
    Shanise: Sure. Is there anything else I can do for you?
    You: Send me a Droid X for free? :)
    Shanise: I cannot do that.
    Shanise: The phones are as is.
    You: Well had to try
    You: Have a great night



    This all sound right to you?
     
  24. grn4frk

    grn4frk Active Member
    Thread Starter
    15

    May 16, 2010
    43
    0
    15
    Charlotte, NC

    Annual upgrades are SADLY for the main line only. it sucks..but oh well.
     
  25. POC3442

    POC3442 Well-Known Member
    16

    Jul 13, 2010
    51
    2
    16
    So she's correct that if your not the main line you can not get the upgrade even if your contract ends before 12/31/10?
     

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