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Support Email stopped syncing

Discussion in 'Android Devices' started by Sylon, Dec 20, 2012.

  1. Sylon

    Sylon Well-Known Member
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    For a little while now, my email app stopped syncing properly. Going into the Settings>Email shows that both my accounts I have in there have Sync set to off. However, there is no way to turn it on. Going into the "Account Settings" menu shows both of my accounts, and both are set to check the inbox every 15 minutes. Still, neither one of them are fetching emails on their own.


    Any ideas short of deleting and having to re-add them again?
     

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  2. jhsrennie

    jhsrennie Android Enthusiast
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    Is the master sync on?

    I don't know where this is in the settings, but on the power bar widget it's the second icon from the right.
     
  3. Groid

    Groid Android Enthusiast
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    They changed where the master sync on/off setting is. It is now in Settings > Data usage > Menu (3 dots upper right) > Auto-sync data.
     
  4. dave1812

    dave1812 Android Enthusiast
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    is it Yahoo? if so, I may have the solution for you.
     
  5. Sylon

    Sylon Well-Known Member
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    Thanks I'll give it a try, once I get, you know, emails, lol.

    Yahoo and AOL. Don't judge me, lol.
     
  6. Sylon

    Sylon Well-Known Member
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    I figured out what caused the problem. I was trying to get rid of the Picasa albums in my Gallery, and in doing so, it also turns off email's ability to sync. Stupid that they are tied in together, even though the email accounts are not related to Gmail whatsoever. I use the Gmail app for Gmail and the email app for my other email accounts.
     
  7. Groid

    Groid Android Enthusiast
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    Once you have the master auto-sync on, you can individually turn on or off separate google services, like Picasa, in you Google account. You can turn Picasa off and leave gmail on. They are not tied in together. If master sync is off, you can't change the individual services behaviour.
     
    Sylon likes this.
  8. Sylon

    Sylon Well-Known Member
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    Thanks! That did it!
     
  9. arej00dazed

    arej00dazed Member
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    Im having a similar issue with yahoo. I get this sync error in the pull down. i go to it, put in my CORRECT password (just checked it on my laptop) and it still won't work. I'm using the built in email app.
     
  10. rgreener

    rgreener Lurker
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    I had the same problem today and we ended up going to the store where we ended up having to reset ours to the factory settings we were able to back up our photos but you will loose any text mgs and all apps and extras you have. the rep at the store said there were several folks who had the same problem. Maybe a virus?/???Good luck
     
  11. El Presidente

    El Presidente Beware The Milky Pirate!
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    You're better off using the dedicated Yahoo app, I've seen loads of people across multiple devices having issues with Yahoo andpre installed email apps.
     

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