Help HELP

[jalcon]

[My new Galaxy S5 does not seem to be getting great signal reception. It's constantly around -100-106 dbm. I downloaded an app that checks it every 1 minute and then produces the results in excel forumat. Other devices in my office (also on verizon) are getting much better reception

I went to the mall, and the Galaxy S5 there was around -80, while mine was -97. Obviously both Verizon. How is this possible, other than a faulty radio in my device?

I remember back in the day you could dial #228, but obviously with 4G you can not do that.

Should I return/exchange my phone?

I should add, if I power off the phone, take out the sim card, then reinsert it. The signal improves to like-84-88 dbm for awhile, then tapers off again to the -100s.

You can see in the circled area, if I do a restart, the signal is better for like 5-10 mins, then drops off again. I even tried to do all of these things in safe mode, same results.

 

[Rukbat]

It's *228, not #228, and it's carrier-dependent, not device-dependent, but that just loads the newest list of towers. If that doesn't fix it, bring it in and ask for a warranty swap.