So I've been dealing with absolutely horrible coverage in and around my area with Verizon Wireless. This includes little to no signal and consistent dropped calls.
Well, I decided to take things into my own hands. I filed an official FCC complaint on the FCC's web site. I did this about three weeks ago. Fast forward to Friday of last week, I received a phone call from a high-level Verizon Wireless executive. I talked to him today and explained the situations that I've been dealing with and he told me that because of these issues he is willing to waive the ETFs on all four phones to allow me to switch to another carrier without penalty.
He told me that when I do switch carriers that if I am still charged the ETF, email him or call him and he will waive and refund the ETFs for me. He did notate in my account that the ETF shouldn't be charged to me.
I feel empowered!
Well, I decided to take things into my own hands. I filed an official FCC complaint on the FCC's web site. I did this about three weeks ago. Fast forward to Friday of last week, I received a phone call from a high-level Verizon Wireless executive. I talked to him today and explained the situations that I've been dealing with and he told me that because of these issues he is willing to waive the ETFs on all four phones to allow me to switch to another carrier without penalty.
He told me that when I do switch carriers that if I am still charged the ETF, email him or call him and he will waive and refund the ETFs for me. He did notate in my account that the ETF shouldn't be charged to me.
I feel empowered!