It's probably a simple fix but I've never actually inquired about it and I can't find any information on the brief searches that I've done but when I hold my button to turn my volume all the way down to silent, it will stop at the lowest volume level. Not silent but the lowest volume level and not go any further unless I tap it. I have to tap the volume button to get it to go all the way down to turn sound off. I also have to tap it multiple times to get it out of silent mode. Anybody know what I'm talking about?