Help Lock screen can't disable password

[Android Question]

I'm trying to disable the lock screen password on my phone but it doesn't allow me to select the swipe or no password options. It says "turned off by administrator, encryption policy, or credential storage". Does anyone know why it's doing this? Thanks!

 

[Digital Controller]

If you device was given to you by your employer they could have a policy that forces you to have some sort of lockscreen protection. My company makes me do this for my device.

Ultimately there really isn't a way around it - you can't typically root your device either because that will disable the link your device has to your company and your employer would not very much like that.

However, if this is not the case then I would suggest to go into a store and ask a rep because it sounds like there are some issues with your device that might require your carrier to address.

 

[12JLew]

Thanks. It's not a company phone so I guess I'll have to take a visit to the store.

 

[girolez]

Hi

If you have or have ever had a vpn service set up, that would cause this problem. Go to data settings and delete any vpn profile there.

Also the phone being encrypted would cause this.