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Lock screen can't disable password

Discussion in 'Android Help' started by Android Question, Mar 27, 2016.

  1. Android Question

    Thread Starter

    I'm trying to disable the lock screen password on my phone but it doesn't allow me to select the swipe or no password options. It says "turned off by administrator, encryption policy, or credential storage". Does anyone know why it's doing this? Thanks!

  2. Digital Controller

    Digital Controller The Real Bass Creator

    If you device was given to you by your employer they could have a policy that forces you to have some sort of lockscreen protection. My company makes me do this for my device.

    Ultimately there really isn't a way around it - you can't typically root your device either because that will disable the link your device has to your company and your employer would not very much like that.

    However, if this is not the case then I would suggest to go into a store and ask a rep because it sounds like there are some issues with your device that might require your carrier to address.
  3. 12JLew

    12JLew Lurker

    Thanks. It's not a company phone so I guess I'll have to take a visit to the store.
  4. girolez

    girolez Often Off Piste


    If you have or have ever had a vpn service set up, that would cause this problem. Go to data settings and delete any vpn profile there.

    Also the phone being encrypted would cause this.
    #4 girolez, Mar 27, 2016
    Last edited: Mar 27, 2016

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