1. Download our Official Android App: Forums for Android!

Support Lock screen can't disable password

Discussion in 'Android Help' started by Android Question, Mar 27, 2016.

  1. Android Question

    Thread Starter
    Rank:
    None
    Posts:
    0
    Joined:

    I'm trying to disable the lock screen password on my phone but it doesn't allow me to select the swipe or no password options. It says "turned off by administrator, encryption policy, or credential storage". Does anyone know why it's doing this? Thanks!
     

    Advertisement

  2. Digital Controller

    Digital Controller The Real Bass Creator
    Rank:
    None
    Points:
    953
    Posts:
    12,647
    Joined:
    Sep 5, 2012

    Sep 5, 2012
    12,647
    3,555
    953
    Male
    Civil Engineer
    Cincinnati, Ohio
    If you device was given to you by your employer they could have a policy that forces you to have some sort of lockscreen protection. My company makes me do this for my device.

    Ultimately there really isn't a way around it - you can't typically root your device either because that will disable the link your device has to your company and your employer would not very much like that.

    However, if this is not the case then I would suggest to go into a store and ask a rep because it sounds like there are some issues with your device that might require your carrier to address.
     
  3. 12JLew

    12JLew Lurker
    Rank:
    None
    Points:
    15
    Posts:
    1
    Joined:
    Mar 27, 2016

    Mar 27, 2016
    1
    0
    15
    Male
    Thanks. It's not a company phone so I guess I'll have to take a visit to the store.
     
  4. girolez

    girolez Often Off Piste
    Rank:
     #48
    Points:
    543
    Posts:
    3,846
    Joined:
    May 29, 2011

    May 29, 2011
    3,846
    1,918
    543
    Male
    Retired
    Les Gets, France
    Hi

    If you have or have ever had a vpn service set up, that would cause this problem. Go to data settings and delete any vpn profile there.

    Also the phone being encrypted would cause this.
     
    #4 girolez, Mar 27, 2016
    Last edited: Mar 27, 2016

Share This Page

Loading...