Hi,

I have a new phone, call volumes or hearing the b party ring tomes using the speaker phone , all good.

However with the speaker turned off, with or without head phones , the sound is very low to be usable.

I have adjusted all the sliders, on and off call, no change.

There is a phone 'cover' but if I remove this, it makes no difference.

Music or videos play fine.

I have scanned toe forum and its a reasonably common problem.

Does anybody know how to fix it ?

Thanks