Hello I am sawyer. I have a big problem that has been going on since July of 2014. When I was at my house I could not connect to google. So I factory reset my phone after all else failed.
It did not work. Now I cannot sign in saying could not connect to google servers. I tried doing wi-fi. I called customer support as it told me to. Yet nothing could fix it I am posting this from the problematic s4. Please help me find out what to do. I have searched the Internet for hours looking for a solution. And nothing has worked I can't bring it back to the store so please tell me how to fix it. Thank you everyone who tries in advance. And God bless
Hello and welcome to Android Forums the
dude with a problem!
Thank you for your post.
There are currently
29 different models of the
Samsung Galaxy S4 and over
3,000 different stock Samsung firmware versions, worldwide, covering 5 different Android platforms,
Android 4.2.2,
Android 4.3,
Android 4.4.2,
Android 4.4.3,
Android 4.4.4 and
Android 5.0. Not all issues will affect all models or firmware releases and your answers to the following questions will help in the forum's answers to your specific query.
#1 Could you post your Model number and Android version...
To locate these, go to...
Settings > More > About device > Model number and Android version
This will give you the model of
Samsung Galaxy S4 that you have and which Android version you are on.
#2. Your current Firmware, (
not just Baseband), version .
To locate your current firmware version, go to the stock, Samsung, dial pad and type in...
*#1234#
This will give you your, "
Version", details in full, usually 3 lines of information,
AP: CP: CSC:, which may
all be relevant.
*** If code
*#1234# has been disabled on your firmware, you can download and install, free from the Play Store,
Phone Info and it will give you, under
Firmware Info...
PDA,
Baseband,
CSC, versions.
#3. Also helpful would be your carrier, (service provider), location, (UK, India, Russia, USA, etc: ), and if your phone is rooted or not and running a custom ROM, (give details).
Thanks. The above helps us to help you and hopefully someone will be able to reply to you shortly.
For more information, see,
29 Galaxy S4 models - know yours?
(
TIP If you are a poster it is a good idea to mention your model number and firmware version in case this has a bearing on your problem.
Better still, if you have 25+ posts, you can go to the black bar at the top of this forum and click on your Username, which will show a drop down menu. Just select, "Signature", and you can enter in the signature box the details of your phone, i.e. - "Galaxy S4 i9505". This ensures that your device details are shown in every post you make. You can update this as often as you like and will help other users immediately identify your phone and firmware.
