Help Mobile data working less and less

[Malsane]

Ever since I went to Japan for a holiday, the data has been working worse and worse. Some apps work fine (discord, chrome, maps) while others simply don't work (YouTube, Spotify, Pokemon go). No background stuff seem to work, I need to open the app to get updates (WhatsApp, slack).

No hibernation, weird battery saving modes, VPN or APN are set up.

What can I do?

Ps: unrooted and updated Oneplus 6

 

[mikedt]

So it's only mobile data that's getting worse, and WiFi connections are aright? Sounds like you've done everything, and the APN details are correct? Check with your carrier's customer service I think.

 

[Malsane]

Thanks for replying!

The issue is that I think it's the phone, as in Japan it sometimes went on and off (different carrier). Ever since I came back, it's getting out of control. The lack of whatsapp notifications is very annoying as I miss important stuff...

 

[mikedt]

Was it international roaming in Japan, or were you using a SIM from a local carrier there? Apart from double checking the APN is set correctly for your carrier network. Can't really suggest anything else, apart from contacting your carrier customer service and enquiring with them.

I frequently travel internationally myself, had various phones, and have never had any problems like this. Using local SIMs and international roaming.

 

[Malsane]

I bought a data-only sim there. Will contact my carrier, hoping for the best

 

[Avant]

Me too my data running so fast please help

 

[Malsane]

Spoke with the carrier. They blame the phone, of course, as all tech support callcenters only read from a script, and have 0 troubleshooting skills

 

[ocnbrze]

maybe a factory reset is needed.