I've been through 4 Droid units so far: 1st Unit -- Dead/burnt out pixel. 2nd Unit -- Laggy keyboard/jumpy signal (YouTube - P1040367.MOV). 3rd Unit -- Dent/scratch on lip of the phone brand new right out of the box. 4th Unit -- Lint/hair stuck under the screen. I got to examine the 4th unit before the rep activated it and since I was an hour and a half into my lunch break I merely looked over the phone for dents or scratches. Well, when I got back to the office I noticed the lint particle under the screen. So I called customer service and the rep told me to take it back, being that it was my forth phone I asked if I could return it at another store and try my luck elsewhere. The rep said sure and made a note on my account. *Here's where it gets good* I show up at the other store and the rep looks at the phone and goes to the back to talk to his manager. He comes back out acknowledges the lint/particle exists but says he can't replace it because he spoke to the manager at the other store and because I examined the phone and accepted it I now have to stick with it?!? Plus from the time I left the other store to the time I showed up at the second store I could have done something to cause the piece of lint/particle to show up?!? At that point I said no more and just decided to leave the store and call customer service from my phone. They tell me to go back the original store and talk to the manager. Additionally, they tell me since the lint particle does not affect the functionality of the phone their policy is not to replace it?!? They also tell me since the phone has been swapped out once before I can no longer return the phone for a full refund?!? At this point I'm so sick of dealing with Verizon that I'll stick with the unit I currently have. Other than the issues I've been experiencing, I'm generally satisfied with the phone (especially the Android OS). However, I have to say I'm disappointed with the level of customer service displayed by VZ. How can you not replace a phone with a piece of lint under the screen? And how can you accuse a customer of wrong doing by indicating that he/she had something to do with the existence of the lint particle?