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New to Smartphones - can not find MMS photos!

Discussion in 'Android Devices' started by moggie, May 14, 2020.

  1. moggie

    moggie Newbie
    Thread Starter

    I have set up my first smartphone (I am elderly) and have mastered phoning and sending and receiving SMS (is that texts?)

    Yesterday someone sent me a text which said MMS and there was a photo attached somewhere but....I an't seem to find it to open it up!

    I looked in my apps which came with the phone an one was called 'file manager' but it is totally empty as I have not transferred anything to it from my laptop yet. There is no app that says anything like 'photos' so perhaps that is the problem?

    Do I have to download a special app to allow me to see photos sent to me by text - I am confused! Pls advise in simple terms what I need to do.

    Thank you everyone
     



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  2. Dannydet

    Dannydet Extreme Android User

    What cell plan do you have?
    Does it allow receiving Mms?
    What messaging app are you using?
    Can you see the Mms message from whoever sent it to you?
    Open your messaging app and go into its settings for Mms and see if it gives you an option to increase the size limit.
    I would highly recommend using Textra from the play store as your default messaging app, which gives you a better interface for messaging...
     
  3. moggie

    moggie Newbie
    Thread Starter

    Thanks for replying. I use Vodafone and it says it accepts MMS - I get my SMS no problem!
    What do you mean by a messaging app? Is it not automatic as I have always received texts on my old basic phone.
    Regards
     
  4. Dannydet

    Dannydet Extreme Android User

    Your sms app that comes with the phone handles both sms and Mms....
    Check it's settings for Mms. Textra is just a different app that may work for you
     
  5. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    I apologise if this isn't all in simple terms: the problem is that some of this stuff cannot be explained without a certain level of complexity.

    You should just be able to see the photo in your message app. If you can't that implies that either your message app is really bad (unlikely) or there is something wrong with your settings which is preventing the message from being downloaded.

    So when you say "there was a photo attached somewhere", what exactly did you see in the message? If there's nothing you aren't comfortable sharing (e.g. names, phone numbers, message content) you could post a screenshot, but a more detailed description might help us understand exactly what's wrong.

    But let's assume it's an MMS download problem. They download using your mobile data connection rather than WiFi. That should work even if you are connected to WiFi, but you could try turning the phone's WiFi off and then seeing whether you can download the message. If that doesn't work the second option is more complicated: mobile data connection settings are something called Access Point Names (APNs), and many networks use a separate APN for MMS as opposed to other data usage. For example I have 2 APNs, called "EE Internet" and "EE MMS", and if the second of those is not set up, or not set correctly, everything else will work except for MMS. Now setting up APNs should be automatic when you insert your SIM but it sometimes doesn't work, and with an old phone and a new account I would guess the risk of that is higher. So to check this you need to find your APN settings: they'll be somewhere in the mobile data settings, where exactly will depend on what android version you are running. Then find out what they should be for your service provider (via a web search) and check whether they are correct. If not you'll have to set them by hand, or maybe call your service provider and see whether they can do that for you (they may be able to do it remotely).

    As for file managers or photo apps, you probably have an app called Gallery or something like that. That's an image viewing app, and should be set to show all images saved to the phone storage or SD card. However it won't show images that are only in the SMS/MMS database as that's in a different part of the storage that only message apps can see, so my guess is that a Gallery app probably won't help. Have a look anyway, but if it doesn't show anything you probably need to solve the download problem first and then select the photo in the message app and save it somewhere else before the Gallery app can view it (but once downloaded you should be able to see it in the message app anyway).
     
    ocnbrze and Dannydet like this.
  6. Dannydet

    Dannydet Extreme Android User

    Thanks Hadron, for a much better informative then what I could put into writing.
     
    ocnbrze likes this.
  7. moggie

    moggie Newbie
    Thread Starter

    Hello again - may I ask another question please? I have now set up my G Mail on my Xperia and it works ok. I have set up a different notification tone since this forum showed me how and that is now ok but I can not understand thi problem..

    When i receive an email and I look at it that is fine - however I keep getting bleeps for a new email maybe 3 or 4 times over an hour and when I open the mail it is the same email repeated with the original time of receiving it!

    When I receive emails on my laptop they only appears once.

    Is it perhaps because I read it but do not save it to a particular folder as I do on my laptop? Any ideas please.

    Thank you all again
     

Sony Xperia Z3 Compact Forum

The Sony Xperia Z3 Compact release date was September 2014. Features and Specs include a 4.6" inch screen, 20MP camera, 2GB RAM, Snapdragon 801 processor, and 2600mAh battery.

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