Nextbook Next6 Error

[kishoremcp]

Hi,
I got a next book next 6. It is not working from the day 1 when it is given to me by my friend. It is not opening menu and when I press Home or back i am getting an error.

The application open gesture lite has stopped unexpectedlyl. Please try again.

I tried power off and restarting. nothing works. Pelase help me in fixing the issue.

 

[Mikestony]

Welcome to AF kishoremcp!
I am sorry to hear of your issues but have you tried to factory reset?
There may be a small port for something like a paperclip to insert to reset it (lower, right hand corner?)

 

[kishoremcp]

Yes. I tried it in my way. But no go. Can any one tell me how to do it agian. I mean the exact procedure.. Please don't think otherwise. I am completely new to android. Hope some one can help me in fixing the issue.

 

[kishoremcp]

Any help please

 

[Mikestony]

Yes. I tried it in my way. But no go. Can any one tell me how to do it agian. I mean the exact procedure.. Please don't think otherwise. I am completely new to android. Hope some one can help me in fixing the issue.

So you have reset the device by way of the small hole in the device?

 

[Mikestony]

Also moved your thread here

 

[kishoremcp]

What should I do now? I tried resetting using the small hole as you said but no go. What is the next step? Please help

 

[kishoremcp]

The below is the exact error
The application open gesture lite has stopped unexpectedlyl. Please try again.
(Processcom.hollowire.opengesturelite.mobile.android)

Hope now it is easy for you to help me in fixing the issue.

 

[Mikestony]

Well, if after the reset it is still not working properly, can you return it for an exchange?
You mentioned it was a newer device.

Edit: I also found this, if it's helpful:
http://www.nextbookusa.com/productdetail.php?product_id=6

 

[kishoremcp]

Updating firmware will help or not? What if I try to root it and if you think that how do i do that. Please guide me. I cannot get it exchange because it is in India nowand my friend got it for me from USA. So, ......Please guide me.

 

[Mikestony]

I would try to contact customer support from the link I posted.
If you feel the need to root, I did find this if you want to persuse thru the thread:
http://forum.xda-developers.com/showthread.php?t=1220296
I am not familiar with your device, and I don't know if rooting will fix it
However, I would strongly recommend contacting support first