Help Nexus 7 stuck at "turning on wi-fi"

[ZirDan]

I'm sad

got by N7 16Gb a week ago and enjoyed it a lot.
Today, getting it I saw the wifi was off.
I went to the setting to turn it back on and it stayed at "turning on wi-fi" message.

I tried to put it in airplane mode and out of it.
I tried soft reset
I tried a factory reset
I tried to drain the battery out and charge it.

still the same. help !

I am now at the google nexus welcome wizard, page 2 where it ask to choose a wifi, and again I see the "turning on wi-fi" message.

I cant seem to get it to connect to wifi. (or even to turn on its wifi)

anyone have seen the same issue ?

I've searched google but I have not found anyone with that issue.

any ideas ?

I really dont want to return it as it does not have any of the other known issues. but without wifi, it is now an expensive paper holder.

Thanks !!

Daniel

 

[fed123]

Are you at home or at some public place? If you have another wifi enabled device, turn on wifi at the same location on that device and see what happens. The problem may be with the wifi source rather than the Nexus.

 

[seVer]

"turning on wifi" is definitely different than "searching". this message tells me that the wifi on the Nexus isn't actually enabling.

if you've already tried a factory data reset, it's time to contact google.

 

[Atma]

Try going somewhere else that has WiFi and see if it works. McDonald's, wherever. Maybe its just a problem with your router at home.

 

[Deleted User]

Try going somewhere else that has WiFi and see if it works. McDonald's, wherever. Maybe its just a problem with your router at home.

If it's stuck at "turning on Wifi" then it hasn't even made it to talking to a router. It's stuck literally switching on the internal Wifi radio.

If you're feeling adventurous, you could go through the process of flashing new images to your device:

https://developers.google.com/android/nexus/images#nakasi

This activity will not void your warranty since it doesn't require rooting.

Otherwise, I'd say you need to return it.

 

[dunjamon]

My S2 does that quite a bit. Usually a reboot fixes it, but it seems to be a bit more extreme with yours. Do you have any widgets/additional wi-fi switch apps installed?

 

[ZirDan]

I agree with seVer and Binary Visions.
It looks like the Nexus cant turn on its own internal wifi radio.

I got the unit less than 7 days ago and (call me crazy ) but I kept it in its original plastic wrap until I receive my screen protector.

I also tried to give it a full charge and hope it may have been a low battery situation with its wifi. but no luck. still stuck at "Turning on wi-fi"

Since I did a hard reset, the unit is completely reformatted and I am going through the welcome wizard: page 1 select the language, page 2 select the wifi network.
I cant skip page 2. so it is not other widgets or apps that may be causing this.

I went away for a day and the unit spend 24 hours without seeing its home wifi.
When I came back home, wifi was off. turning it gack on gave me that message.

With that wifi issue, the Nexus was still fully (less any internet depending apps) functional. but not very useful

It was never dropped or bumped and kept in its box.
this is really strange.

Since it is brand new and under warranty, I wont risk any rom flashing.
I'm going to call Google tomorrow and get a replacement.

Thanks for the help and suggestions, I'll followup if I find anything else.
Other might get the same issue. who knows.

Daniel

 

[ZirDan]

I was temped to reflash the image as suggested by binary visions but decided that since I had the tablet for less than 168 hours, I would give Google support a try.

I spoke with someone within 2 minutes and in less than 5 I had a RMA and a replacement on its way.
The guy was very nice and told me that sometime the hard reset have issues...

I have a feeling reflashing the image might have fixed it, but since the tablet still smelled the google factory, I would not bother and get a replacement.

Now I'm back (anxioulsy) waiting for my shipping email once again

finger crossed

Daniel

 

[Deleted User]

The only reason I might have tried the factory re-flash is because I already have all of the correct ADB/fastboot drivers installed, and I had already flashed other things this way, so I was ready for and familiar with the process and it would have taken two minutes to try it.

If any of those things weren't true... back to the factory I would have sent it

Hope you get a good one this time!

 

[M187181]

I had this problem and I simply restarted the router on my hub. It seems to have done the trick - no problems since.

 

[ZirDan]

Happy that it worked for you

I tried that, I also brought it to work to try on a different wifi.
But the issue does not seem to be related to external wifi.
The nexus seems to be stuck enabling its own radio.

My replacement will be here Thursday, wow, cant wait !!

 

[BubbaHotepUK]

My S2 does that quite a bit. Usually a reboot fixes it, but it seems to be a bit more extreme with yours. Do you have any widgets/additional wi-fi switch apps installed?

My SGS2 does that, but only since the ICS update. Hoping a firmware update fixes it, it's a pain having to reboot.

 

[DroidMaster18]

hey i just had the same problem. flashed multiple back ups i made, the custom kernel i was running, rebooted, factory reset, wiped everything! but nothing would work. i figured it may have been a kernel issue so i flashed a rom that had a different kernel(Paranoid Android)....bingo! Problem fixed. after that i just flashed my stock backup again and wifi is now working again.

 

[Bushflyr]

I've had the same/ similar issues with my NC CM7 for a while. What fixes it for me is going through and manually forgetting ALL saved networks. Then turning it on and letting it search again.

No Idea why, but I'd been tearing my hair out for months till I found this out.

 

[ZirDan]

DroidMaster18, this is great info to know.
But I understand your N7 was rooted to install custom rom & kernel ?

Mine was still brand new with under 7 days in my hands.
It went back to google and I got a new one less than 3 days after calling them.

Life is beatiful again

 

[HotRoderX]

OP if you have the problem anymore try resetting your router could be something as simple as the router is not seeing the tablet correctly thus not authenticating. Replacing the Tablet could fix this issue which you did.

 

[ZirDan]

Thanks HotRoderX
I also tried that, I brought it to 3 different places with wifi.
But as said earlier in the posts, the N7 seemed to had issue turning on its own radio.
I was not getting an empty list, but a "turning on wifi" message. even after a factory set.

I believe DriodMaster18 method would have fixed it. but since it was still brand new, I did not bother with it. it went back.

 

[HotRoderX]

Thanks HotRoderX
I also tried that, I brought it to 3 different places with wifi.
But as said earlier in the posts, the N7 seemed to had issue turning on its own radio.
I was not getting an empty list, but a "turning on wifi" message. even after a factory set.

I believe DriodMaster18 method would have fixed it. but since it was still brand new, I did not bother with it. it went back.

My bad I misunderstood I thought it was coming on just it would not let you connect to your network. I dont blame yea if I have problems with a device inside its return window I send it back. Its easier to return to a store for a exchange then it is to try and get warranty service.

 

[Unforgiven]

Glad your all set ZirDan

 

[DusanVeletic]

hey i just had the same problem. flashed multiple back ups i made, the custom kernel i was running, rebooted, factory reset, wiped everything! but nothing would work. i figured it may have been a kernel issue so i flashed a rom that had a different kernel(Paranoid Android)....bingo! Problem fixed. after that i just flashed my stock backup again and wifi is now working again.

i have samsung galaxy nexus and the same problem.. please explain how to fix the problem..

 

[El Presidente]

i have samsung galaxy nexus and the same problem.. please explain how to fix the problem..

It looks as though he/she had to flash another ROM to fix the issue.

 

[Unforgiven]

i have samsung galaxy nexus and the same problem.. please explain how to fix the problem..

Welcome to AF Dusan.

I see you found a better place to get you question answered over here (http://androidforums.com/samsung-galaxy-nexus/795849-help-samsung-galaxy-nexus-wifi-problem.html)

Goo luck getting it sorted.

 

[DusanVeletic]

can u tell me how do i do that...

 

[Unforgiven]

It looks as though he/she had to flash another ROM to fix the issue.

can u tell me how do i do that...

I assume you mean load a custom ROM as El Presidente mentioned.

First, you will need to find one (with instructions) specific to your version of Galaxy Nexus. Go to this forum:Samsung Galaxy Nexus - Android Forums and at either to top of the page or the bottom you will see three additional forums:
(International / GSM) Galaxy Nexus - All Things Root
(Verizon) Galaxy Nexus - All Things Root
(Sprint) Galaxy Nexus - All Things Root

You need to make sure you choose the correct version as loading the wrong one could damage your phone. Same goes loading up a ROM from this forum as these are specific to the Nexus 7.

Once you are in the correct forum start a thread asking how to load a custom rom and I'm sure someone will give you a hand.

In the meantime, I am going to close this thread to prevent confusion and you accidentally loading an incorrect ROM.