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Support old problem but with a difrent slant

Discussion in 'Android Devices' started by papa j, Jun 22, 2010.

  1. papa j

    papa j Well-Known Member
    Thread Starter

    Jun 22, 2010
    not sure will ask boss monday
    here and there some times in the midle but most of
    hi all
    new here right things you need some basic info to help me with this problem i have a new htc black desire with HTC Sync, version: 2.0.33 software on my pc that has windows windows vista on it
    when i try to sync my phone with pc i get a couple of msgs
    1 is one of the usb devices attached to this computer has malfunction, and windows does not recognize it
    the 2nd one is on the phone
    unable to find HTC sync on your pc. please make sure that the htc syncs installed and opened on your computer.
    you can install htc sync from your SD card

    what do i need to do to get it to work

    all help wanted and a big thanks for any info

    papa j:cool:


  2. antipesto93

    antipesto93 Well-Known Member

    Feb 4, 2010
    im not sure if i have a propper solution but here are a few things to try:

    Install the version of HTC sync that is on your memory card ( htc puts it there) because the desire has special drivers for vista/7.

    Also for the usb malfunction error, its either a faulty memory card, or faulty usb port,
    not the phone itself.

    this used to work for the hero:
    turn your phone on
    Plug it in
    Turn your phone off
    turn your phone on ( still plugged in)

    and see if windows then gets all the drivers.
  3. nkchii

    nkchii New Member

    Jul 24, 2010
    UPDATE: Sorry, but it really did have something to do with my USB port. I tried plugging it into another port and it worked. But it's still a mystery since the initial "faulty" USB port I used, worked with other devices.

    I've the same problem - USB malfunction. I'm not even trying to sync it but my windows 7(64bit) just doesn't detect the phone as anything. So I only end up charging the phone and nothing else. I tried looking for HTC sync on the memory card but there's nothing. Tried dling the latest from HTC website, couldn't open the file. Also tried your method for hero, nope doesn't work either.

    Definitely nothing to do with the memory card or my usb port since I connected it to a work computer, an XP, and it worked. The usb port on my windows 7 works perfectly fine with other devices too.

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