Help phone turning off

[holdinfoldin]

hi all firstly apologies if i have posted in the wrong place only just joined. i purchased a galaxy s2 a week ago (supposedly brand new) and for the last 3 days the phone has suddenly shut down even with 37% battery life remaining, if i take out the battery and put it back again it works fine. can anyone shed any light on this as i love the phone and i'm going to have a struggle to get my money back as i bought from e bay ( i know probably a stupid move) the phone came with everything ,protective stickers etc and looks brand new, has anyone had a similar problem ? any help greatly appreciated. cheers

 

[Frisco]

hi all firstly apologies if i have posted in the wrong place only just joined. i purchased a galaxy s2 a week ago (supposedly brand new) and for the last 3 days the phone has suddenly shut down even with 37% battery life remaining, if i take out the battery and put it back again it works fine. can anyone shed any light on this as i love the phone and i'm going to have a struggle to get my money back as i bought from e bay ( i know probably a stupid move) the phone came with everything ,protective stickers etc and looks brand new, has anyone had a similar problem ? any help greatly appreciated. cheers

Hello and welcome to the forums, holdinfoldin. Check the little water damage sticker (red and white) in the battery compartment. Also, it it's working after a battery pull, I'm wondering if the battery itself is defective, or if the charging cable is damaged.

Lots of possibilities. I'd be inclined to fight for a new replacement.

 

[holdinfoldin]

hi there i just looked in the battery compartment and there isn't any sticker what does this mean ?

 

[Frisco]

hi there i just looked in the battery compartment and there isn't any sticker what does this mean ?

There will be a little red square in the upper right corner of the compartment if it's been water damaged: