1. Download our Official Android App: Forums for Android!

Support Phone Turns Off By Itself...

Discussion in 'Android Devices' started by sp91546, Jan 14, 2014.

  1. sp91546

    sp91546 Newbie
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    14
    Joined:
    Dec 14, 2012

    Dec 14, 2012
    14
    1
    16
    Male
    Paramedic
    Houston, TX
    Hey, gang. Starting about 2-3 weeks ago, my phone began shutting down in the middle of internet use, checking e-mail, and at other random times. After the unit shuts off, the word "Samsung" appears on the screen for several seconds, after which the phone will not turn on.
    The only way to allow the phone to turn on again is to plug it into a charger. When plugged into a charger, it powers up normally, but the display reflects that the battery is anywhere from 60-75%, which is confusing.
    As an additional piece of information to help some of you all to hopefully help me out, recently, when the blue "charged" light comes on, I'll take it off of the charger and make a note as to the level of battery charge. Sometimes it is as low as 80-85%, despite the blue light.
    If some of y'all can help me with this situation, I'd really appreciate it.
    Thanks a lot in advance.


    Regards,

    sp91546
     

    Advertisement

  2. Rukbat

    Rukbat Android Expert
    Rank:
    None
    Points:
    843
    Posts:
    10,392
    Joined:
    Jan 16, 2012

    Jan 16, 2012
    10,392
    2,894
    843
    Male
    Being retired and writing Tasker tasks.
    Fayetteville, NC, USA
    How old is the battery? Batteries don't last forever. If they're treated properly, and charged every day, they should last about 2 years.
     
  3. vmed

    vmed Well-Known Member
    Rank:
    None
    Points:
    43
    Posts:
    107
    Joined:
    Jan 14, 2012

    Jan 14, 2012
    107
    38
    43
    Male
    WI
    Try going into Clockwork Mod Recovery, go into "advanced" settings, & "Wipe Battery Stats". I run into that problem every once in a while. The Battery finishes charging, & still shows that it's at a lower number. You're not alone with that problem. I would try wiping battery stats first then if not, get a new Battery. Some people have had success with just buying a new one. Good Luck!!
     
  4. sp91546

    sp91546 Newbie
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    14
    Joined:
    Dec 14, 2012

    Dec 14, 2012
    14
    1
    16
    Male
    Paramedic
    Houston, TX
    Dear vmed, I installed the program that you described (I think), and it states that basically it's only compatible with the Epic and the Galaxy, and that it's not compatible with the Transform Ultra. Any suggestions?
    Thanks for your help.


    Regards,

    sp91546
     
  5. sp91546

    sp91546 Newbie
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    14
    Joined:
    Dec 14, 2012

    Dec 14, 2012
    14
    1
    16
    Male
    Paramedic
    Houston, TX
    Dear Rukdat, the phone and battery were purchased in September of 2012.
    Thanks for your help.


    Regards,

    sp91546
     
  6. sp91546

    sp91546 Newbie
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    14
    Joined:
    Dec 14, 2012

    Dec 14, 2012
    14
    1
    16
    Male
    Paramedic
    Houston, TX
    Rukbat. Sorry 'bout that. It won't happen again.


    sp91546
     
  7. vmed

    vmed Well-Known Member
    Rank:
    None
    Points:
    43
    Posts:
    107
    Joined:
    Jan 14, 2012

    Jan 14, 2012
    107
    38
    43
    Male
    WI
    The Transform Ultra has its own Clockwork Mod Recovery. Here's the link...http://androidforums.com/transform-...wm-new-clockworkmod-fixed-no-2min-reboot.html
    Follow instructions Carefully!
     
  8. sp91546

    sp91546 Newbie
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    14
    Joined:
    Dec 14, 2012

    Dec 14, 2012
    14
    1
    16
    Male
    Paramedic
    Houston, TX
    Dear vmed, thanks for the info. The vast majority of it is way over my head, but I'll try not to screw things up.
    Several brief questions before I continue:

    1. Am I taking the CWM or the Odin route?
    2. Which bottons on the Ultra do I press simultaneously to do a reboot?

    Thanks for yor help.


    Regards,

    sp91546
     
  9. vmed

    vmed Well-Known Member
    Rank:
    None
    Points:
    43
    Posts:
    107
    Joined:
    Jan 14, 2012

    Jan 14, 2012
    107
    38
    43
    Male
    WI
    Odin would be the way to go. I was just wondering. Is your phone completely stock? Is it rooted? What version are you running 2.3.4 or 2.3.6? If your not Rooted, are you comfortable with taking a risk of Bricking your phone, for this particular problem? Some people have Bricked their phones while trying so Beware! I only had to Root once and that was maybe two years ago. CWM for this phone was updated almost a year and a half ago. So its been a while & I wouldn't be comfortable explaining all the steps. I would try a New Battery before anything, just because it's the easiest and safest thing to try above everything else. I know of quite a few people that have had Problems with this phone and it turned out to be the Battery! Some needed Batteries even before a year! But I can direct you to Transform Ultra - All Things Root - Android Forums
    Someone there would be better at pointing you in the right direction. I'm not really involved with this phone anymore to give you a lot of insight, so sorry about that.

    I can also give you a couple more links that might help you figure things out. Read up on everything to be safe! Good Luck!!

    http://androidforums.com/transform-ultra-all-things-root/807380-rooting-cwm-failing.html

    http://androidforums.com/transform-...nt-ff27-update-rooted-final-ver-8-1-12-a.html

    http://androidforums.com/transform-...-things-root-guide-updated-13-oct-2012-a.html
     
  10. DMajor239

    DMajor239 Android Expert
    Rank:
    None
    Points:
    98
    Posts:
    761
    Joined:
    Jun 16, 2011

    Jun 16, 2011
    761
    82
    98
    Male
    Planet Earth
    You probably just need to buy a new battery.
     

Share This Page

Loading...