Help Photos and videos not working properly?!

[tim1989]

Hi all, I have noticed that quite a few of my photos are no longer viewable. When opened half of the photo is covered by a grey box. Also videos stutter a lot and seem to skip a lot. Would this be a memory card issue or a phone one? Thanks guys!

 

[Podivin]

If you take the memory card out of the phone and plug it in to a computer, or plug the phone in to a computer, are the files able to be read correctly? If so, then it seems likely that it's not a memory card problem. Though you might try copying everything from the memory card to a computer (which is something that should really be done periodically anyway). Then use the phone to format the memory card (make sure you're formatting the external storage, not the internal) and then see if things work better.

 

[tim1989]

Thanks for that, I will give it a try and report back!