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Playstore stopped working

Discussion in 'Android Apps & Games' started by Samanthasiew, Jul 4, 2016.

  1. Samanthasiew

    Samanthasiew Lurker
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    I'm having a problem of downloading Facebook and Snapchat apps. Whenever I wanted to download Facebook or Snapchat, Playstore just stopped working. But I have no issue of downloading other applications.

    I tried to clear cliche, force stop, clear data or restart my phone, but none of them work.

    Anyone knows how resolve the problem?

    Thanks in advance.
     

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  2. Thom

    Thom  
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    Welcome to Android Forums.

    I just tried Snapchat for you with no problem. It is 59MB in size.

    I suggest that you do a Wipe Cache Partition deleting all temporary fiels and n nothing else and try it again.

    ... Thom
     
  3. Parayilhussain

    Parayilhussain Android Enthusiast
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    Hi,
    Reboot /restart device.
    Go to settings >storage>cached data>clear cached data.
    Settings>storage>apps> google play store>clear data.
    Settings>storage>apps> download manager>clear data.
    Settings>storage>apps> google play services>manage space >clear data.
    Go to home screen select"google settings" app>tap on this>three dot menu.
    tap on the button" clear app data".
    Wait for sometime to load data.
    Reboot /restart device.
    Still the problem persists.
    Settings>storage>apps> google services framework>clear data.
    Wait for sometime to load data.
    Remove account and add account.
    Reboot /restart device.
     
  4. Samanthasiew

    Samanthasiew Lurker
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    Remove account from gmail,right?
     
    #4 Samanthasiew, Jul 6, 2016
    Last edited: Jul 6, 2016
  5. Parayilhussain

    Parayilhussain Android Enthusiast
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    Hi,
    Go to settings>scroll down to accounts>
    Google, tap here and tap on account
    name>three dot menu>tap here and remove account.
    Return settings>scroll down to accounts
    tap on this>add account>google,sign in with the
    existing email ID and password.
    Reboot device/restart device.
     
  6. Samanthasiew

    Samanthasiew Lurker
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    Thanks. It works now.
     
  7. Samanthasiew

    Samanthasiew Lurker
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    Hi, I'm now facing the same problem again but I have tried all the steps. When I add account, it keeps showing google play services has stopped. Is there any other way to add account?

    Thank you
     
  8. Parayilhussain

    Parayilhussain Android Enthusiast
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    Hi,
    Go to settings >storage>cached data>clear cached data.
    Go to settings>storage>apps>google play services> clear data> uninstall updates.
    Try to sign in.
    After this.
    Google play services updates automatically.
     
  9. Samanthasiew

    Samanthasiew Lurker
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    I tried to sign in, it still showing google play services has stopped. I have tried some other methods as well, but can't work as well.
     
    #9 Samanthasiew, Aug 4, 2016
    Last edited: Aug 4, 2016

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