Help Problem with new device (CRITICAL)

[Gamexland]

Hello and Good time to everybody,

I buyed a Huawei G6-L22 (4G) and there is a problem at this.
when I unpack the box and turn-on the device and started it, I cann't see any notification in above the phone screen.
also I put in Sim card for calling but nobody can call me and if he/she calling me I cann't see his name or phone number on the screen while I open Dial pad App!!!!,

In next I should to explain about notification. the problem is I cann't see operator name or 2g/3g/4g band and anything above the screen. It seems same as Full screen window in Windows Desktops!!

the build number is: L22V100R001C64B138

anyone can assist me at this case?

I Appreciate.

Thanks.

 

[Patricia Ortiz]

Hmm.. I'm wondering if your APN settings are setup for ur network ur on take a look see and see if the APN configuration it right.. If not contact ur network customer support.. Hope u get it working.. Good luck..

 

[zixxorb]

If it's completely stock, try a factory reset and see if that helps at all.

 

[Gamexland]

unfortunately not solved... really I'm confuse why this new phone have this problem!

 

[mikedt]

If it's new and not working, probably best to check with the seller or carrier or whomever supplied it? Perhaps you got to register and activate it or something.

 

[Gamexland]

If it's new and not working, probably best to check with the seller or carrier or whomever supplied it? Perhaps you got to register and activate it or something.

I buyed 5 pcs from this device but this is only from them have this problem. really I'm wonder and don't know It's a software or hardware issue?!

 

[mikedt]

I buyed 5 pcs from this device but this is only from them have this problem. really I'm wonder and don't know It's a software or hardware issue?!

Think that like you got a duff or lemon there, others are OK but one isn't. Basically it's DOA. Definitely best to return for replacement.

 

[Gamexland]

Seller didn't accept return or replacement because I buyed them last 2 month! I should solve it at my end.
Please help me for solving this problem.