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Problems after firmware update (processes stopping)

Discussion in 'Android Devices' started by normcash, Oct 1, 2014.

  1. normcash

    normcash Newbie
    Thread Starter

    I've just updated my Galaxy Tab 2 10.1 with new firmware. After rebooting, I was immediately met with the message "Unfortunately, Samsung Cloud Data Relay has stopped". After responding OK to this message, it disappears but immediately reappears a few seconds later. In the few seconds that I have between these messages, I'm able to swipe my device to get to my home screen, but then I'm met with a series of messages informing me - one by one - that all my running processes have stopped. As I click OK to each warning, I'm once again met with the "Cloud Data Relay has stopped" message. This is rendering my tablet completely unusable. Any advice on what might be going on here?
     



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  2. normcash

    normcash Newbie
    Thread Starter

    Further to this, if I try to run an application - ANY application - within seconds I'm met with a warning that the application has stopped.

    ...Followed by an endless stream of warnings advising me that something else "....has stopped"....even if I didn't even have it opened!!


    This is driving me nuts!!!!!!!!!!!!!!
     
  3. jezza81

    jezza81 Newbie

    And I thought it's only me. I don't know what they have done, but they managed to ruin my tab as well. My Galaxy Tab 2 updated yesterday morning and now it's not working! :-( It turns on and just when I swipe to unlock I get black screen with this pop up.
    It says Unfortunately, com.sec.android.app.launcher has stopped.

    I tried Wipe Cache Partition but it didn't help.
    I went into Safe mode and uninstalled every downloaded application from within Task Manager. But again, the same error.

    I just did Wipe Data / factory reset but nothing. Same thing.

    Tried with application GoLauncher and it's working( I can use the screens) .With that working I opened Settings/Application Manager/All/ and tried clearing the Cache and Data on the com.sec.android.app.launcher but still the same error if I don't use GoLauncher.

    Don't know what else... Kies says updated to the latest Firmware.
     
  4. normcash

    normcash Newbie
    Thread Starter

    I took mine along to the Samsung Service Centre here in Glasgow. They told me that it looks as if the update was corrupt. Left the tablet with them and received a phone call an hour later that it was now up and running again. Unfortunately, they essentially had to do a factory reset on it, which I was trying to avoid. PITA, but at least its working again.



     
  5. jezza81

    jezza81 Newbie

    Oh you are so lucky, I went to Oxford Street yesterday and they wanted me to leave the tablet for 2 weeks , saying they don't have the software...
     
  6. basel_faulty

    basel_faulty Lurker

    Was this the Service Centre under the Hielanman's umbrella OP? , i'm the same myself after update with no googleplay services or play store.
     
  7. jezza81

    jezza81 Newbie

    I flashed the Stock Rom myself , should have done that in the first place and not go to their centre just to be told to leave the tablet with them for 2 bloody weeks when all they need is 10 min. They are pretty lazy there, tell you that. (Oxford Street - London)
     

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