I think the hero is a good phone and like the customization but it is lacking alot of stuff. First: the lock screen sucks, I don't know why they designed it going up and down instead of left to right like the flan or eclair style or the iPhones. Second: The screen is supposed to be a capacitive scree, when the phone is sitting on a desk flat down you have to put more pressure on the screen in order to recognize the touch. I have had two different Hero's and they both due that. Every other capacitive screen phone I have used has never done that. third: The Big clock Widget is terrible, yes it looks nice but it doesn't work. 80% of the time I use my phone the clock has the wrong time, usually from the last time the phone was on, then it takes 3-4 seconds to go to the right time, by the time that happens I can look above on the upper right for the time, it defeats the purpose of taking up half of the home screen when it doesn't even work properly. fourth: HTC screwed up the Music app. Not only does it automatically go to artist by default, rather than songs, but every time you launch the app that happens and you cannot change it. That is stupid, when you go to the last played song or the now playing song it takes 5 seconds to load up the place you were at. Lastly: The browser does not let you turn flash off, sometimes I will go to a website and it takes a minute plus to give me the full screen, and all it is, is loading up unnecessary flash. Now I know plenty of you are going to comment on this saying, "well why don't you get another phone" I like the Hero, but this is fair criticism of the phones fault. Also if you are not having the issue don't waste my time and space saying that it doesn't happen to you, because these issue happen to me and many others I am sure.