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Support Refurb replacement phone issues

Discussion in 'Android Devices' started by varaonaid, Jun 30, 2011.

  1. varaonaid

    varaonaid Android Enthusiast
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    VT!
    Hello,

    I had to get my phone replaced because it became defective and I couldn't hear the caller on the other end either through the earpiece or speakerphone. However, my replacement phone is a refurb and has two-three issues. The first is that both the earpiece and speaker-phone speaker has a bad sort of rattle to them, like they're distorting fairly badly. The second issue is regarding the screen. About 1" up from the bottom of the screen, there's a half inch band that pixelates into strange horizontal lines whenever I scroll anything on the screen. The rest of the screen scrolls perfectly.

    Are any of the above "known" DX issues? If you were me, would you ask for another replacement? My original DX didn't have problem issue so I'm kinda (to put it mildly) frustrated that the replacement one is having these issues.

    Any thoughts or advice would be greatly appreciated!
    Rae
     

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  2. chmodx

    chmodx Android Enthusiast
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    Call customer service and complain, but you'll be getting another one sent you either way. But I would definitely get rid of that phone.
     
  3. binary visions

    binary visions Android Expert
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    I would definitely ask for a replacement. My refurb was perfect and if it were anything less, I would have sent it back.

    It's "Certified Like New" - if it ain't like new, it ain't okay.
     
  4. Wally World

    Wally World Android Expert
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    You might have got my old phone! I had the pixelating issue and they replaced it. Call them back and tell them to ship you another asap.
     
  5. varaonaid

    varaonaid Android Enthusiast
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    VT!
    Thanks Everyone!! You gave me the push I needed. I was thinking maybe I was being too finicky...but darn it! The phone I sent back was otherwise PERFECT and babied since day 1.

    I'll be calling VZW tonight or tomorrow.

    Thanks again!
     
  6. sx4dude2013

    sx4dude2013 Android Expert
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    Call tonite! They are open til 11pm! Lol
     
  7. RyanB

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    OP, if you wait until tomorrow, be sure to call in the morning so they can get it out the door the same day
     
  8. varaonaid

    varaonaid Android Enthusiast
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    VT!
    Thanks again everyone! Replacement DX on its way with minimal hassle, though they did charge me for 2 day shipping which is new. At least I'll have a chance at a better device! Crossing fingers...I have to say I have my doubts whether any of these "Certified Like New" phones ever get any work done to them. But perhaps that's just my cynical side coming out.

    Anyway, you all gave me the encouragement I needed and for that I'm extremely grateful!!! :) Thanks!
     
  9. chmodx

    chmodx Android Enthusiast
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    I've never heard of anyone being charged for a replacement phone under warranty. Call customer service and tell them your issue is that the replacement they sent you was bad out of the box, I guarantee they'll credit you back the money. That's just illogical.
     
  10. thedrizl

    thedrizl Android Enthusiast
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    Agreed. VZW is usually pretty good at replacing defectives at no cost to the owner. Must have slipped through the cracks.
     

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