Since Samsung has a reputation of having a crappy customer relations. Lets all try and make an effort to change it. I'm pretty sure that they are forced to change their ways if enough customers voice the need. This is how it works:
If you are affected by any bug, minor or major, contact Samsung customer service or Helpdesk (or whatever they call it in your area) and tell them about it. It is very important that you remain calm and collected during this process, venting to the customer service doesn't help anyone.
Start by flashing the latest official firmware to your phone and do a wipe on your phone. This is important so that they cannot claim that the firmware is not supported or that it's a problem with settings. Next reproduce the bug with a clean installation or with minimal third party applications. This is done to ensure that they cannot claim that it's a third party problem. Write down the steps to reproduce, including possible software versions.
When you contact support, remember to emphasize that the problem is a known issue amongst the user community (assuming it is, don't lie ) and describe the problem with as much detail as you can. Include the information about Firmware version, mention when the problem started, that have you reproduced the problem without any third party apps and, of course, details on how to reproduce the problem in the first place. It doesn't matter if you can't remember all the details, but include everything you can. Please make sure you make it clear what has been tested and proven and what is guesswork, this makes it a lot easier for them to solve the problem.
Ask them to forward the information to the developers. It might seem obvious that they should do this, but it's not. Customer service is usually overworked so reminding them to forward is a good idea. Also, ask to be kept informed on the progress of the issue. This way you make it known that it's important for you to get it solved. Also, keeping you informed means that they have to relay the information forward.
As a bonus point, ask if they have a place where you can report such problems directly, assuming you don't need any support for the issue. They don't have one, but this puts a bit of pressure in to creating such a place.
This way we at least make all the problems known to samsung and hopefully on the long run make them more responsive to bug reports. I've already done this for the current issues on my phone and even though I was slapped in the face with some bad-customer-service[tm], I'm confident that on a long run this will make a difference.
Some places to start from:
http://androidforums.com/samsung-i7500/8135-terrible-battery-life-firmware-issue-3.html#post57547
http://androidforums.com/samsung-i7500/7405-problem-i7500-randomly-shutting-itself-off.html
If you are affected by any bug, minor or major, contact Samsung customer service or Helpdesk (or whatever they call it in your area) and tell them about it. It is very important that you remain calm and collected during this process, venting to the customer service doesn't help anyone.
Start by flashing the latest official firmware to your phone and do a wipe on your phone. This is important so that they cannot claim that the firmware is not supported or that it's a problem with settings. Next reproduce the bug with a clean installation or with minimal third party applications. This is done to ensure that they cannot claim that it's a third party problem. Write down the steps to reproduce, including possible software versions.
When you contact support, remember to emphasize that the problem is a known issue amongst the user community (assuming it is, don't lie ) and describe the problem with as much detail as you can. Include the information about Firmware version, mention when the problem started, that have you reproduced the problem without any third party apps and, of course, details on how to reproduce the problem in the first place. It doesn't matter if you can't remember all the details, but include everything you can. Please make sure you make it clear what has been tested and proven and what is guesswork, this makes it a lot easier for them to solve the problem.
Ask them to forward the information to the developers. It might seem obvious that they should do this, but it's not. Customer service is usually overworked so reminding them to forward is a good idea. Also, ask to be kept informed on the progress of the issue. This way you make it known that it's important for you to get it solved. Also, keeping you informed means that they have to relay the information forward.
As a bonus point, ask if they have a place where you can report such problems directly, assuming you don't need any support for the issue. They don't have one, but this puts a bit of pressure in to creating such a place.
This way we at least make all the problems known to samsung and hopefully on the long run make them more responsive to bug reports. I've already done this for the current issues on my phone and even though I was slapped in the face with some bad-customer-service[tm], I'm confident that on a long run this will make a difference.
Some places to start from:
http://androidforums.com/samsung-i7500/8135-terrible-battery-life-firmware-issue-3.html#post57547
http://androidforums.com/samsung-i7500/7405-problem-i7500-randomly-shutting-itself-off.html