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Support Samsung Tab E Stuck In Boot Loop After Update

Discussion in 'Android Help' started by Lawrencerk, Aug 2, 2016.

  1. Lawrencerk

    Lawrencerk Lurker
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    So I bought a Galaxy Tab E today. I used it for a little bit, and then it wanted to update, and I let it. it came back and told me that it had 224 things to do, so I sat it down for 5 hours and left it. When I come back, it is stuck on the Samsung screen. i watched it for an hour thinking it must be rebooting for the update. Nope. Just stuck. I can't turn it off with the power button and had to use recovery mode to power off. So I did a factory reset. I wiped the cache partition too. Still stuck in a loop. Power button still won't turn it off either.

    What do I do?
     

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  2. Bg260

    Bg260  
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    #2 Bg260, Aug 2, 2016
    Last edited: Aug 2, 2016
  3. Lawrencerk

    Lawrencerk Lurker
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    It was updates for everything out of the box, and I believe the big one was an update from 5.1.1 to whatever the newest version is (I don't keep up with android versions, as this is my first in several years).
     
  4. Bg260

    Bg260  
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    It was the Marshmallow update.
    I linked the firmware above, but you might be better off with Kies

    Either way all your data will be lost. I'm sorry. This will fix the bootloop.
     
  5. Bg260

    Bg260  
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    To get the full model # boot into recovery. It will be across the top.
     

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