My wife noticed that the colors on her screen had changed. I figured she'd selected a weird Scene/Theme...but that wasn't the case. By handling the phone I noticed that the screen was flashing and changing colors based on where I put my fingers on the sides of the phone. If I lightly press on the left lower edge, all whites turn yellow. If I press on the left middle edge, everything gets a red tone to it, etc. etc. I called VZW and of course they haven't heard of this problem...then the rep hung up on me (hopefully, on accident). You would think that she could have easily called me back...I waited...but nothing. So I called again. They don't want to ship me a new one without first receiving the old one back so suggested I go to a store and try to exchange it there...nice! I'm not happy right now.