I got the phone about a month ago. For about the first week the SQ was pretty bad. Now the sound quality is great. It appears as though this like changed over night. I am using the phone in the same area and did not make any changes. Maybe I just had to get used to the sound quality on the Incredible however I think that it just improved. I used to get lots of cracking and it sounded like I was talking under water (hard to explain I guess). Anyone else have this happen to them? I am not complaining but am pretty pleased now and have been for the past 2-3 weeks.